So glad you got it fixed, I had a Technician come out and he tested all the lines, replaced connectors and did tests and all came out with a big thumbs up. Unfortunately it did not fix my internet dropping issue. He just said, "It is a new product, and it will have growing pains."
I have the same problem. 7 or 8 service calls and disconnects continue. Latest story I got is that it is a known issue that they are working on. Also they are working on the known issue for Home Phone with Ignite service where you voicemail indicator on your phone is always on when you don't have voicemail. Not sure this was the best move.
At least they are admitting that there is issue!
They told me there is new firmware for modem soon and still no fix for vm indicator...
My guess is that the phone part.. its not presenting the proper signal, that the phone picks up to tell that there is a VM.
(generally how most of those phones work).
I think all the ignite home phone includes the other home phone services.
I have mine set up when a VM to email me a notification/copy.
Maybe for any checking / watching this thread... post WHICH version of the modem you have. The Arris or the Technicolor.
Maybe we can narrow down if this is happening only on one model/firmware and not the other.
I have had two of the Arris modems and currently have the Technicolor one. Not sure if I had it on the Arris ones or not. I also installed Eero mesh wifi at Rogers suggestion but still get the disconnects using that. The wifi on the Rogers modem is disabled when you use that.