Ignite TV - Installing my own mesh network

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kokothefirst
I've Been Here Awhile
Posts: 2

Re: Ignite TV - Installing my own mesh network

Hi there.  I have an ongoing concern with this response.  Prior to agreeing to move away from Nextbox and into the ignite ecosystem, I dealt with the "office of the president".  They connected me with "Tech support" who confirmed that ignite and all its components (tv etc) will work just fine with my Orbi mesh network.  I was advised to "just put your rogers ignite modem into bridge mode".  The concerns are twofold:

 

1.  Why is "Tech support" indicating this will be a "no problem" experience if you're telling me that the lab only tests with your own products?  This is clearly a communication gap which leads to significant customer frustration, and no doubt an influx of calls to your team.

 

2.  Turns out, with the configuration the tech support person recommended, I cannot take full advantage of what ignite has to offer, ie. anywhere TV (or whatever your proprietary name is).  The app will not connect to my network, because it can't find the ignite router.  More than slightly frustrating.

 

Ya'll need to work on communication.  Centralize.  Knock down silos.  Whatever, just do better.  I pay too much money to you all as a virtual monopoly (no Fibe available in my area or believe me, I'd be gone).

 

As a closing comment, I've followed up directly with the office of the president on this, and one other outstanding matter.  I have phone numbers and emails for 3 separate people... have had ZERO attempt at a reply after a month of trying.

-G-
Resident Expert
Resident Expert
Posts: 2,036

Re: Ignite TV - Installing my own mesh network


@kokothefirst wrote:

2.  Turns out, with the configuration the tech support person recommended, I cannot take full advantage of what ignite has to offer, ie. anywhere TV (or whatever your proprietary name is).  The app will not connect to my network, because it can't find the ignite router.  More than slightly frustrating.


Are you using the Rogers "Ignite TV" mobile app?  The Rogers "Anyplace TV" app cannot be used by Ignite TV customers.

 

1. Why is "Tech support" indicating this will be a "no problem" experience if you're telling me that the lab only tests with your own products? This is clearly a communication gap which leads to significant customer frustration, and no doubt an influx of calls to your team.


I think the message that they were trying to convey was that the Ignite TV set-top boxes do not rely on any proprietary WiFi extensions and should work fine with 3rd-party WiFi access points, including your Orbi mesh.  If you were to run into any problems down the road, they cannot "officially" support that configuration... but it should work.

 

FYI, Rogers initially offered the eero WiFi mesh solution in early Ignite TV installations.



Brent4
I'm Here A Lot
Posts: 6

Re: Ignite TV - Installing my own mesh network

I just picked up a few Telus wifi boost mesh pods and am wondering if anyone would know if these could be added to my rogers wifi to extend the signal even further.
Brent4
I'm Here A Lot
Posts: 6

Re: Ignite TV - Installing my own mesh network

I just picked up a couple of used Telus Wi-Fi boost pods and I'm wondering if I can add those to my existing ignite Wi-Fi along with the rogers pods. Does anyone know if this is possible?
-G-
Resident Expert
Resident Expert
Posts: 2,036

Re: Ignite TV - Installing my own mesh network


@Brent4 wrote:
I just picked up a few Telus wifi boost mesh pods and am wondering if anyone would know if these could be added to my rogers wifi to extend the signal even further.

I have no idea.  I know that ISP Pods have different firmware than retail Plume Pods but I don't know if Pods from one ISP can be activated on another.



haddad94
I've Been Around
Posts: 1

Re: Ignite TV - Installing my own mesh network

So would I have to hardwire an ethernet cable to my ignite tv then set it up as a mesh system or?
-G-
Resident Expert
Resident Expert
Posts: 2,036

Re: Ignite TV - Installing my own mesh network


@haddad94 wrote:
So would I have to hardwire an ethernet cable to my ignite tv then set it up as a mesh system or?

Welcome to the Community!

 

The WiFi mesh systems on the market have a "primary" node that acts as the connection point to the mesh network, along with one or more "secondary" nodes that connect to the primary node (or, sometimes, to another secondary node) to form the mesh.  The primary node usually also acts as a router/firewall (like other conventional WiFi routers) or it can also (usually) be placed in "bridge mode", where it will act as an WiFi access point for an external router.

 

The parent node of the mesh network would connect to the Ignite XB6 modem/gateway using an Ethernet cable.

 

The simplest (and least problematic way) to run Ignite TV over your own mesh network would be to put your WiFi mesh into "bridge mode" and disable WiFi on the Ignite XB6 gateway.

 

The Ignite TV set-top boxes are streaming devices that connect to your in-home network.  They can connect using either an Ethernet cable or to WiFi.



jm38712
I Plan to Stick Around
Posts: 10

Re: Ignite TV - Installing my own mesh network

I am just considering Ignite over current Digital Cable.  Do the Ignite set top boxes connect back to the gateway using the same SSID that I would use with my devices?  In other words can I just use my own Wifi Extenders?  I realize it would be an "unsupported" config but I'm willing to live with that.

 

-G-
Resident Expert
Resident Expert
Posts: 2,036

Re: Ignite TV - Installing my own mesh network


@jm38712 wrote:

I am just considering Ignite over current Digital Cable.  Do the Ignite set top boxes connect back to the gateway using the same SSID that I would use with my devices?


Yes, the Ignite TV set-top boxes connect to the same SSID as your own devices.

 

In other words can I just use my own Wifi Extenders?  I realize it would be an "unsupported" config but I'm willing to live with that.


Actually, this is not entirely unsupported.  In the early days of Ignite TV, the Rogers installation techs used to carry WiFi range extenders in their trucks to cover situations where a customer had spotty WiFi coverage in a part of their home but who also either didn't want or need the eero WiFi mesh.

 

One thing to keep in mind is that with WiFi extenders in the mix, the XB6 gateway will see the same device with multiple MAC addresses, depending on whether or not it connects directly or through an extender.  You will need to keep this in mind when setting up parental controls or in any other situation where you are managing devices based on their MAC address.



jm38712
I Plan to Stick Around
Posts: 10

Re: Ignite TV - Installing my own mesh network

Thanks for the reply.  Re: "one device with multiple MAC addresses": I assume you mean because the Wifi Extender will NAT all the devices behind it and they all look like one STB to the gateway?  Good consideration.  After doing a bit more reading I think I am going to run ethernet cables to the places where I know I want the major TV's and then use the Wifi for one or two other TV's.  I would love to get a mesh Wifi system but can't justify spending that money when I have a few Wifi Extenders lying around and I assume it would be the same issue with mesh Wifi and the NAT'ing?