Ignite TV Installation - Status of Installs Postponed by the Pandemic?

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I Plan to Stick Around
Posts: 43

Ignite TV Installation - Status of Installs Postponed by the Pandemic?

Does Rogers have resume installation of Ignite TV after being postponed by the pandemic?

 

I live in New-Brunswick and I was planning to upgrade to Ignite TV early april when my discount ended, but I heard that Ignite TV installation was postponed, now I'm paying full price for cable.

Also, when I check with my address it sometime say that ignite is not available in my area, but it might be a system error because of french accent in the address street name.

 

 

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I Plan to Stick Around
Posts: 13

Re: Ignite TV Installation - Status of Installs Postponed by the Pandemic?

I'm in Moncton too.  Well I talked to a CSR via chat last week, and only had internet... asked for Ignite TV, and he said no installs for 60 days, then he realized that I didn't have any tv yet so he made an exception.  A couple of days later, the tech dropped the modem and receiver at my door and called me from the van to help me with the self-install.

 

Now my friend who lives in a town 40 ~ mins from here, she contacted them, she already had tv, asked to upgrade to ignite tv, no mention of the 60 days period of no new installs... they just said yes and the tech showed up at her door the next morning with the hardware and he called from his van too.

 

Depends on the CSR you talk to maybe?

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Highlighted
I Plan to Stick Around
Posts: 13

Re: Ignite TV Installation - Status of Installs Postponed by the Pandemic?

I'm in Moncton too.  Well I talked to a CSR via chat last week, and only had internet... asked for Ignite TV, and he said no installs for 60 days, then he realized that I didn't have any tv yet so he made an exception.  A couple of days later, the tech dropped the modem and receiver at my door and called me from the van to help me with the self-install.

 

Now my friend who lives in a town 40 ~ mins from here, she contacted them, she already had tv, asked to upgrade to ignite tv, no mention of the 60 days period of no new installs... they just said yes and the tech showed up at her door the next morning with the hardware and he called from his van too.

 

Depends on the CSR you talk to maybe?

View solution in original post

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I Plan to Stick Around
Posts: 43

Re: Ignite TV Installation - Status of Installs Postponed by the Pandemic?

ok, thank you.

 

I have a friends that is already on the waiting list, he have no tech knowledge so he can't self install.

 

For myself I wanted to wait to make sure before making the call (live chat). I could probably do the self install, I have some cable knowledge, I've been reading and researching.

I'm guesting that tech installation will resume when NB will get into the green phase (when vaccine is found) of the pandemic.

I'm ok with legacy for now, there's not much to watch, it's mostly reruns anyway, specially it's summer schedule on most channels, september would be a great time to upgrade.