Ignite TV - Inconsistent Upload Speed

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Posts: 7

Ignite TV - Inconsistent Upload Speed

I have read through this forum and I can't see an answer to the quick question I would like to ask. I just had ignite TV/internet and home phone installed with the new modem that has all three in it. I was having tv wifi issues which they seem to have resolved but now i notice a big drop in upload speed. When they first reset the whole system I was getting average 920Mbps download and 32Mbps upload (wired to my gaming computer). Within a day or two when I run a speed check on any checker my download only drops slightly (which is okay), but my upload stays at 12Mbps. I reset the modem and it goes back to the 920 and 30. So my question is. Am I suppose to be resetting the modem every 2 days so I keep the speed I am suppose to be getting? Thank you for any and all help.


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Posts: 789

Re: Ignite TV - Inconsistent Upload Speed

Hello, @Rising


I know how important it is to have good upload and download speeds for your Internet.


You definitely should not have to be rebooting the modem every 2 days to obtain the speeds allotted to your plan. Modem reboots are required from time to time but it should not be that frequent. It sounds like there could be a minor signal issue on one of your Upstream channels that is being masked by reboots you are doing. 


A reboot can sometimes help resolve some issue but generally, issues will return if the signal levels are not within the specified range. Please send us a Private Message so we can locate your info and run some signal tests on your equipment to ensure it is within the right range.


Not familiar with our Private Messaging system? No worries, Click Here.
We look forward to hearing from you!