Just recently jumped o to Ignite and since the beginning channel 64 FXX has always had problems with pixelating. Rogers said it would fix it but still doing it. Anyone else have a problem with this channel?
Good evening @tzegas,
Welcome to the Rogers Community!
Experiencing technical issues with one of your favorite channel can definitely be inconvenient.
To help, we would need more information from you.
When did you first notice the issue and what troubleshooting was performed since?
Also, when you say "Rogers said it would fix it but still doing it", does it mean you had a ticket created?
Was it resolved and closed?
Thank you for your continued patience. We look forward to seeing the issue resolved at the earliest, keep us posted on the outcome of the ticket resolution.
Community - has anybody else opened a ticket for this issue? Please share your experience with the FXX channel.
Thank you for your reply @tzegas!
I appreciate your updates. We do want to help you resolve this issue.
Please keep up posted!
@Biollw - Have you noticed the same issue with the FXX channel?
I know you're quite familiar with Ignite TV as a whole.
If we're made aware of a confirmed problem surrounding this channel, we'll make sure to update this thread. I apologize for the inconveniences this may cause you.
Update on FXX Channel 64 Pixilates
It has been a few weeks with no resolve. A few days ago talked to a manager of the tech team for an hour as I made him watch the channel with me he witnessed the channel pixelating as well he made notes and said would pass them a long. We will see, that has been the fourth technician that has seen what I have seen but nothing has been done about it. Can someone out there figure this thing out for me.