Ignite TV Boxes Not Working

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SLK1980
I Plan to Stick Around
Posts: 9

Ignite TV Boxes Not Working

Internet is fine, multiple devices connected.  Turn the TV to either a constantly dropped signal or tonight just a black screen.  Sometimes we can't get any cable channels, but Netflix and other streaming apps work fine on the box.  Tried a reboot and it cycles through the Welcome screen for a long time before just going black.  We have two Ignite boxes and neither is working.  When I check the Ignite app it says both boxes are connected to the internet.  What gives?  Any tips?

 

 

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Don_Ca
I'm a Reliable Contributor
Posts: 257

Re: Ignite TV Boxes Not Working

Did you reboot the modem? I know other services are working, but it is always the first step.