Channel shows on tv but no picture or sound. Three dots showing as if connecting. It’s been connecting for over an hour. 2nd box is not working either. WiFi signals all fine. Ignite tv app on devices are fine. Just the three dots as if connecting. Shutting it down or unplugging hdmi cable does not help it.
Same issue has been happening off and on for last few days. Our Modem light is steady on but TV signal shuts down for a minute or two every once in a while, even while watching recorded shows. Sometimes the screen shows the three "connecting" dots others times there's a short system message apologizing for a lost signal and to try moving devices closer (or something to that effect) . We reported this to Tech Support and was told "they're aware of some Ignite TV box issues but are working on it"! Our Internet WI-FI signal also drops off randomly but just a minute or so later it will reconnect.
That's definitely going to make it hard to enjoy your TV service but it sounds like you have an open ticket for this issue, which is good! If we've already got a ticket open, we're well on our way to a solution.
Please PM us @CommunityHelps so we can take a look and relay the information from the ticket to you. If you're not familiar with our PMing process, you can find instructions here.