Ignite TV Amazon Prime Video App - Closed Captioning Issues

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Josh220
I've Been Around
Posts: 1

Re: Ignite TV Amazon Prime Video App - Closed Captioning Issues

My wife and I are having the same issue. Constant appearance of CC when we start up certain shows in Prime. Watched a lot during this pandemic and it is very irritating to have random captions show up. Not happening on any other device we own.

Some help from Roger Ignite would be appreciated.
RogersAndy
Retired Moderator
Retired Moderator
Posts: 568

Re: Ignite TV Amazon Prime Video App - Closed Captioning Issues

Hey @Josh220!

 

Sorry to hear you're having this issue as well! Have you had a chance to follow the recommendations of @RogersMoin mentioned earlier in the thread here?

 

Let us know if there's anything further you need.

 

@RogersAndy

Steflo
I've Been Here Awhile
Posts: 2

Re: Ignite TV Amazon Prime Video App - Closed Captioning Issues

This worked for me.
Go to the Prime home screen. Go to the settings. Pick the language settings. Pick a language other than English, then reselect English. That’s it.
Tobiquer
I've Been Around
Posts: 1

Re: Ignite TV Amazon Prime Video App - Closed Captioning Issues

Doesn't work I to just got to ignite system and get German subtitles when someone speaks a foreign language
RogersCorey
Moderator
Moderator
Posts: 1,463

Re: Ignite TV Amazon Prime Video App - Closed Captioning Issues

Greetings and welcome to our Community, @Tobiquer!

 

If the subtitle settings that @mdmorel mentioned don't work for you, could you please elaborate on what you're seeing when you try to change them?

 

Is German the only option available, is it already set to English or did setting it to English have no effect? Or is something else happening entirely?

 

Please let us know so that we can further assist.

 

Regards,

RogersCorey

deking
I've Been Around
Posts: 1

Re: Ignite TV Amazon Prime Video App - Closed Captioning Issues

Hello - I have closed captioning set on my Ignite TV box but isn't not working when I use the Netflix or Prime Video app.  How do I get close captioning to work on these apps.

 

Thanks

 

deking831

RogersLaura
Moderator
Moderator
Posts: 804

Re: Ignite TV Amazon Prime Video App - Closed Captioning Issues

Hello @deking,

 

Thanks for being a part of the community and congrats on your first post here! 🙂

 

Unfortunately, adding closed captioning to your Ignite TV programming does not transfer over to your third party app settings. You'd have to log in to those apps separately and go into the settings menu to set up your preferences there. 

 

If anyone else has these particular apps on their smart TV and would like to share the steps, feel free to chime in and lend some help! 

 

Kind regards,

RogersLaura

kohofag539
I've Been Around
Posts: 1

Re: Ignite TV Amazon Prime Video App - Closed Captioning Issues

I am getting the subtitles issue with the prime video app on the Ignite TV. Can should i do?

RogersLaura
Moderator
Moderator
Posts: 804

Re: Ignite TV Amazon Prime Video App - Closed Captioning Issues

Good day, @kohofag539!

 

Welcome to the Rogers Community Forums and congrats on your first post with us! 🙂

 

If possible, can you kindly clarify what specific issue is occurring with your subtitles (closed captioning)? Are they not working at the moment? More info would be needed so that the community could assist you further with some suggestions or advice. 

 

Thanks so much!

 

RogersLaura