My daughter has used up her time yet she is still connected to the network. The Ignite WiFi app shows she was 10 minutes over her time limit, and that her device is paused. Can someone please explain how she can still go onto YouTube and send messages via Facebook Messenger?
According to the FAQ , pausing a device's WiFi access will not block access to the Internet immediately. Pausing mainly tries to prevent a device from establishing new network connections; existing active connections will typically still keep on working.
Kids have also figured out that VPN apps can be used to defeat parental controls and attempts to pause their device. You can also get around many parental controls by changing a device's MAC address, making it look like a new device on the network.
Unfortunately, I can't offer any solutions based on the current implementation... just an explanation of why you are seeing what you are seeing. The Parental Controls could (and probably should) have been implemented differently to make them much more robust.
Good morning @SyC0,
Thanks for being a part of the Rogers community and congrats on your first post with us! 😊
This is definitely a strange one! Only the devices connected to a specific profile should be affected by the Parental Controls that you have set up when enabled. By any chance, did you double check under your children's profiles to confirm which devices are associated? (Just to be sure you didn't inadvertently add a device in error).
Aside from that, you may want to try deleting the profiles altogether and starting from scratch. I know this option is a bit tedious but it may be necessary to resolve your issue.
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So I went through and verified that none of my devices were in the kids profiles. Then I deleted the adult profile and just added all my devices to household (Which was empty), made sure parental control was off for household and still my devices are restricted.
Protected Browsing blocks access to malicious sites and affects ALL devices on the network and can sometimes break network connectivity in strange ways.
Parental controls are also DNS-based, so some devices might continue to experience connectivity issues if they cache responses.