I just got the ignite modem installed 2 days ago, and since then when I touch the modem it’s burning hot.. is that normal? It’s in open space, it has my home phone and smart home monitoring connected to the modem and nothing else but it’s giving off high temperature. Rogers support did inform me that the modem is giving off error messages that a technician is coming out on Wednesday to look at it. I am wondering if those error messages are giving off the heat and over working the modem?
I contacted tech support because my basement ignite tv was buffering a lot and the connection was weak, upon reviewing the tech support noticed the modem reporting a few error messages, when I asked About the error messages all she told me was that a technician needs to come and reset the router or update the router. I just got the services installed on June 7th and it’s still burning hot. I hope it lasts until the technician comes Wednesday.
I also noticed my XB6 modem was burning hot last evening. In the morning, I woke up having no Internet service. After I tried troubleshooting the modem, I noticed little smoke coming out of the unit. I unplugged it immediately and am waiting for tech specialist to come tomorrow.
The technician came over and replaced the modem. The new unit seems to be working fine. I am keeping an eye on it. The technician said he has already replaced a bunch of these units due to overheating. If this is not an uncommon problem, Rogers should sort it out, as this is a safety concern potentially affecting many customers.