Re: Ignite Internet Cuts out EXACTLY Once Per Night!!
@cynthiageorgas wrote: Mine does the same thing every night at midnight! So annoying.. They say the same thing, that everything is ok on their end. Don't know how to stop this..
I can't think of anything on Rogers' side that could be causing it. The Ignite TV set-top boxes get Guide-related updates all the time but that should not be disruptive or even noticeable. Daily Updates, which may require a reboot, normally take place between 02:00 and 04:00, and that can be changed in "Settings / Preferences / General / Daily Update Time". The set-top box also displays a pop-up dialog when an update requires a reboot, and gives you the option to either update immediately, Skip the update, or change the Daily Update Time.
On the Internet side, modem firmware updates (followed by a reboot) seem to happen (for me) at around 04:30, but certainly would not happen every day.
If your modem momentarily lost sync, that should show up in the error log. (Log into the XB6 gateway, go to "Troubleshooting > Logs", and display the Event Logs for the Last week,
Are you sure that you don't have a computer (or other device) kicking off a cloud backup (or doing something else intensive or disruptive on the network) that is scheduled to occur every day at a very specific time?