Ignite Home Phone Service Interruption

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I Plan to Stick Around
Posts: 235

Ignite Home Phone Service Interruption

Come on Rogers!!!

you cant even provide stable home phone?????

Another day and another outage 

 

*** Added Labels ***

I Plan to Stick Around
Posts: 235

Re: Ignite Home Phone Service Interruption

Just came back online 

 

Resident Expert
Resident Expert
Posts: 3,132

Re: Ignite Home Phone Service Interruption

Could it possibly have been a firmware update that fixes your VM issues?  You'll have to monitor for a while (a few days?)  to see if it is actually fixed properly.



I Plan to Stick Around
Posts: 235

Re: Ignite Home Phone Service Interruption

@57 

I just checked mu modem and still at 31 (Arris).

I agree that I should wait few days but this is the first time in months that I actually got VM working.

Hopefully its the final fix 🙂

 

MTA & DOCSIS Software Version: 7.1.1.0.46
Software Image Name: TG3482RGS_3.1p25s1_PROD_sey
Advanced Services: TG3482G
Packet Cable: 1.5

I Plan to Stick Around
Posts: 235

Re: Ignite Home Phone Service Interruption

Back to sq one!!

Home phone is working but VM indicator stops working again...

I've Been Around
Posts: 1

Re: Ignite Home Phone Service Interruption

My phone has not been working since dec 24 you guys send the guy to install the igite internet and cable

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Resident Expert
Resident Expert
Posts: 14,074

Re: Ignite Home Phone Service Interruption

Its possible the person doing the install did not connect it properly?

You will need to call in, and have rogers send another technican out to check everything and ensure its set up properly.