cancel
Showing results for 
Search instead for 
Did you mean: 

How to unsubscribe from Shudder on Ignite?

Qram
I've been here awhile

I subscribed to Shudder in error today. Thought I'd be prompted to set up an account/profile, instead Rogers went ahead and subscribed me immediately for $5.99/month. I was just interested in seeing how the App might look on Ignite (not well it turns out, compared to the Shudder App/website) and would like to unsub right now.
I chatted with a Rogers rep, who did not know Shudder was an option with Rogers and told me to "call Shudder". There is no reference to it on MyRogers / Subscriptions... but I do have access to it on Ignite and the movies are showing as available to watch.
Any suggestions on how to cancel this?

 

*** Edited Labels *** 

6 REPLIES 6

Re: How to unsubscribe from Shudder on Ignite?

-G-
Resident Expert
Resident Expert

@Qram wrote:

I subscribed to Shudder in error today. Thought I'd be prompted to set up an account/profile, instead Rogers went ahead and subscribed me immediately for $5.99/month. I was just interested in seeing how the App might look on Ignite (not well it turns out, compared to the Shudder App/website) and would like to unsub right now.
I chatted with a Rogers rep, who did not know Shudder was an option with Rogers and told me to "call Shudder". There is no reference to it on MyRogers / Subscriptions... but I do have access to it on Ignite and the movies are showing as available to watch.
Any suggestions on how to cancel this?


I have no idea.  You subscribed through Rogers so presumably you would have to cancel through Rogers.

 

However, according to this blog post, new Shudder subscribers get their first month free so you have some time to check out the new service and figure out how to unsubscribe if it is not to your liking.

Re: How to unsubscribe from Shudder on Ignite?

Jwo1
I've been here awhile
I had a similar situation. I subscribed on purpose only yo realize they are missing random episodes on shows but I can’t figure out how to cancel (it was sooooo easy to sign up) and when I called Rogers they said to call Shudder. If Rogers is the one who I sighed up though, and I’m paying,,,shouldn’t they be the one I cancel through?

Re: How to unsubscribe from Shudder on Ignite?

Good Evening @Jwo1,

 

Welcome to the Rogers Community Forums and thank you for your post. 

 

If you are still having trouble unsubscribing kindly send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

 

We look forward to hearing from you!

 

RogersJermaine

Re: How to unsubscribe from Shudder on Ignite?

Jwo1
I've been here awhile
Thank you. I went back and forth with Shudder all week since that was who Rogers told me to contact and Shudder ended up telling me to go back to Rogers again. I spoke to Customer Care today (after having to go through a other department who originally told me to call Shudder…again) and the person cancelled it for me. I’m not sure if this is clear to Rogers yet…but this process is broken. In future I’ll be signing up through Prime or AppleTV.

Re: How to unsubscribe from Shudder on Ignite?

hesscham
I plan to stick around

It is May 2024 and they still have no clue how to cancel this. Luck of the draw on which agent you get. ridiculous. stuck with Shudder now. 

Re: How to unsubscribe from Shudder on Ignite?

Good day @hesscham,

 

Thank you for bringing this up to our attention. We'd be happy to further assist you in removing Shudder.

 

If you need us to take a deeper look into this, we'll simply need to discuss privately so we can gain access to your account.

 

Don't hesitate to reach out by sending a message to @CommunityHelps, if you need help. Click here, to learn more on our private messaging system. 

 

Thanks!

 

RogersMaude

Topic Stats
  • 6 replies
  • 1791 views
  • 1 Like
  • 6 in conversation