@tjay9 wrote:
I tried removing the pods and the options are still greyed out.
It's not just the Pods. Once you start using the Rogers mobile app (or the Ignite WiFi Hub web app) to manage your WiFi and XB6 gateway, you will lose access to some settings through the local Web admin UI and can then only make certain configuration changes through the mobile and web apps.
The only way (that I know of) to regain full access to the local web admin UI is to factory-reset the XB6 and stop using the mobile and web apps that caused the config options to get greyed/locked out.
@tjay9 That's weird. I wonder if you are still logged in through one of the apps or if having Pods associated with your account is preventing you from regaining control.
Is there any particular problem that you are trying to fix at the moment? Is auto channel selection causing problems or is band steering preventing a WiFi client device from connecting?
If you call Rogers Technical Support, they can disable the Ignite WiFi Hub backend and stop it from "taking over" and making configuration changes to your XB6 gateway (although this may require an escalation internally) but then you also will no longer be able to use Pods and you will be locked out from using the mobile and web apps that control and manage WiFi.
If the installation tech set up the modem using an app, then you're locked out of certain modem settings and the only way to change them is thru the app or online. That's the way that the system is designed to work.
Apparently, if you want local control of the settings, you have to run a factory reset on the modem and then set it up from scratch by connecting directly to the modem and using the modem's user interface to set the various options. At that point you can't ever use the app or online controls to change any of the settings, or you will possibly end up in the same situation.
@LastBastion As soon as you use the Ignite WiFi app to manage any part of your Wi-Fi installation, you will lose the ability to make some Wi-Fi changes directly on the modem, but you can still make some changes though either the mobile app or through the Ignite WiFi Hub web portal.
As soon as you install Pods to extend your Wi-Fi coverage, you will completely lose access to some settings. Part of the WiFi mesh optimization process not only optimizes the mesh topology on an ongoing basis but the channel assignments as well. Many other Wi-Fi mesh solutions also make it difficult or impossible for the end-user to assign Wi-Fi channels, so this restriction (or feature, depending on your viewpoint) is not unique to Rogers Ignite.
