How to set wifi channel on Technicolor XB6 ?

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Don_Ca
I'm a Reliable Contributor
Posts: 258

Re: How to set wifi channel on Technicolor XB6 ?

If you used the app, did you log out first? That is an important step. You have to log out from the phone app and web app first, then factory reset.
gp-se
I'm an Advisor
Posts: 1,145

Re: How to set wifi channel on Technicolor XB6 ?


@Don_Ca wrote:
If you used the app, did you log out first? That is an important step. You have to log out from the phone app and web app first, then factory reset.

No one has ever used the phone app or web app. This is for my mothers modem, she doesn't have a smartphone or even know about apps...

What options do I have to regain WiFi control? I wish Rogers would stop taking control away from us, at least give us the option to make changes to our modem if we know how. 

-G-
Resident Expert
Resident Expert
Posts: 2,467

Re: How to set wifi channel on Technicolor XB6 ?

@gp-se  If you don't have Pods installed, you should still have control over channels and other Wi-Fi settings through the Ignite WiFi Hub.  You can also request that Rogers disable the Ignite WiFi Hub on the account.  They may or may not do this anymore but it does not hurt to ask.



bmacaskill
I've Been Here Awhile
Posts: 4

Re: How to set wifi channel on Technicolor XB6 ?

Using the 10.0.0.1 UI, I clearly (and recently) was able to set my 5 GHz band to "Channel Selection: Manual" and choose a channel (157).

 

I see that the same page no longer allows changes ("Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage") and that the Ignite WiFi app and web page do not expose this functionality either.

 

So I'm stuck on Manual/157, which was just a whim/experiment. I suspect Auto would be a better choice.

 

Any ideas?

gp-se
I'm an Advisor
Posts: 1,145

Re: How to set wifi channel on Technicolor XB6 ?


@bmacaskill wrote:

Using the 10.0.0.1 UI, I clearly (and recently) was able to set my 5 GHz band to "Channel Selection: Manual" and choose a channel (157).

 

I see that the same page no longer allows changes ("Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage") and that the Ignite WiFi app and web page do not expose this functionality either.

 

So I'm stuck on Manual/157, which was just a whim/experiment. I suspect Auto would be a better choice.

 

Any ideas?


@bmacaskill 

What firmware version are you using that lets you manually select channel 157?

Datalink
Resident Expert
Resident Expert
Posts: 7,372

Re: How to set wifi channel on Technicolor XB6 ?

@bmacaskill, given that the modem is using channel 157, there's a very good chance that your further ahead.  Industry Canada wifi power limitations are 200  milli-watts for the lower 5 Ghz channels, 250 milli-watts for the DFS channels,  and 1 watt for the upper 5 Ghz channels, including the channel 157 that you're currently on.  That higher power output will result in an increased operating range from the modem, higher signal levels, higher signal to noise ratios and a higher data rate as a result.  Yes, there might be competition for that channel or adjacent channels, but, with the higher power levels, you will probably find that you're better off.  I see that happen even when my neighbour is using the same upper channel range.  Switching to the lower channel range, with its reduced power levels, and channel competition results in lower data rates.  So, its back to the upper channel range ......



gp-se
I'm an Advisor
Posts: 1,145

Re: How to set wifi channel on Technicolor XB6 ?


@Datalink wrote:

@bmacaskill, given that the modem is using channel 157, there's a very good chance that your further ahead.  Industry Canada wifi power limitations are 200  milli-watts for the lower 5 Ghz channels, 250 milli-watts for the DFS channels,  and 1 watt for the upper 5 Ghz channels, including the channel 157 that you're currently on.  That higher power output will result in an increased operating range from the modem, higher signal levels, higher signal to noise ratios and a higher data rate as a result.  Yes, there might be competition for that channel or adjacent channels, but, with the higher power levels, you will probably find that you're better off.  I see that happen even when my neighbour is using the same upper channel range.  Switching to the lower channel range, with its reduced power levels, and channel competition results in lower data rates.  So, its back to the upper channel range ......


@Datalink 

The upper channel range makes such a big difference. Even though it's more congested in my area, I get much better speeds on the higher channels. 

-G-
Resident Expert
Resident Expert
Posts: 2,467

Re: How to set wifi channel on Technicolor XB6 ?

@gp-se  Was wondering of you have been able to make any progress in breaking the link with the Ignite WiFi Hub back-end.

 

Was doing some research on the Xfinity forum and found a tip: apparently you can regain control of your XB6 gateway but you need to be ready to perform the initial setup (with a computer/web browser) as soon as the gateway comes back online.

 

So, perform a pinhole factory reset, go IMMEDIATELY to http://10.0.0.1/ and log in with admin / password

You need to be VERY quick and perform the setup before the back-end restores the previous configuration.



gp-se
I'm an Advisor
Posts: 1,145

Re: How to set wifi channel on Technicolor XB6 ?

I have not made any progress, I reached out to communityhelps, they said there is nothing they can do. I’ll try the factory reset again later today and report back.
gp-se
I'm an Advisor
Posts: 1,145

Re: How to set wifi channel on Technicolor XB6 ?


@-G- wrote:

@gp-se  Was wondering of you have been able to make any progress in breaking the link with the Ignite WiFi Hub back-end.

 

Was doing some research on the Xfinity forum and found a tip: apparently you can regain control of your XB6 gateway but you need to be ready to perform the initial setup (with a computer/web browser) as soon as the gateway comes back online.

 

So, perform a pinhole factory reset, go IMMEDIATELY to http://10.0.0.1/ and log in with admin / password

You need to be VERY quick and perform the setup before the back-end restores the previous configuration.


@-G- 

I did a few factory resets, every time going immediately to 10.0.0.1, but I still couldn't get it to allow me to change the WiFi settings! Do you have a link to the post on the Xfinity forums that explains how they managed to get WiFi settigns back?