cancel
Showing results for 
Search instead for 
Did you mean: 

How to set wifi channel on Technicolor XB6 ?

Yomofo
I've Been Here Awhile

Is it still possible to access advanced settings and for example set the wifi channel on the ignite modem - Technicolor XB6? I have a feeling Rogers has completely disabled the ability to change advanced settings.

 

 

 

***Edited Labels***

53 REPLIES 53

Re: How to set wifi channel on Technicolor XB6 ?

-G-
Resident Expert
Resident Expert

@tjay9 wrote:
I tried removing the pods and the options are still greyed out.

It's not just the Pods.  Once you start using the Rogers mobile app (or the Ignite WiFi Hub web app) to manage your WiFi and XB6 gateway, you will lose access to some settings through the local Web admin UI and can then only make certain configuration changes through the mobile and web apps.

 

The only way (that I know of) to regain full access to the local web admin UI is to factory-reset the XB6 and stop using the mobile and web apps that caused the config options to get greyed/locked out.



Re: How to set wifi channel on Technicolor XB6 ?

tjay9
I've Been Here Awhile

I have tried the factory reset followed by logging into just 10.0.0.1 but the options are still greyed out. I also dont have the ability to switch off band steering using the app and/or the local web admin UI

Re: How to set wifi channel on Technicolor XB6 ?

-G-
Resident Expert
Resident Expert

@tjay9  That's weird.  I wonder if you are still logged in through one of the apps or if having Pods associated with your account is preventing you from regaining control.

 

Is there any particular problem that you are trying to fix at the moment?  Is auto channel selection causing problems or is band steering preventing a WiFi client device from connecting?

 

If you call Rogers Technical Support, they can disable the Ignite WiFi Hub backend and stop it from "taking over" and making configuration changes to your XB6 gateway (although this may require an escalation internally) but then you also will no longer be able to use Pods and you will be locked out from using the mobile and web apps that control and manage WiFi.



Re: How to set wifi channel on Technicolor XB6 ?

Don_Ca
I'm a Reliable Contributor
Sad that it took over an hour with support for them to figure out you cannot change channels with the Pods.

Re: How to set wifi channel on Technicolor XB6 ?

LastBastion
I've Been Here Awhile

It will not let me change any of the settings on the 2.4g or 5g wifi network configuration settings. Every option is greyed out and cannot be interacted with. It just tells me that it is automatically being managed and I can only change the ssid and password via rogers ignite wifi app or website. Why can i not manually change it?

 

Everything is greyed out and I cannot change any of the settings other than enable or disable. And at the top it says

 

"Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage. To edit your Wi-Fi Network Name & Network password, please download the Rogers Ignite WiFi app or visit ignitewifi.rogers.com."

 

So why can't I access any of these settings?