How do I hook up my own Eero

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How do I hook up my own Eero

I have Ignite internet 500u, Ignite TV premier using the Xb86 modem. I purchased my own Eero Pro and beacons but cannot find instructions for installation. I get that Rogers offers their own service with the Eero, but all of my searching for a self install leads to a dead end. I am no tech head but I also do not fear self install with clear directions and one of the chief concerns is that Rogers own instructions for placing the modem in bridge mode indicate that TV service will be lost if this is done. What is the work around for this, i.e. they must do this for their own wall to wall service?

Is there anywhere I can find clear, step-by-step instructions to set this up or am I at the mercy of a Rogers installer?

 

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Re: How do I hook up my own Eero


@josefstevens wrote:
I have Ignite internet 500u, Ignite TV premier using the Xb86 modem. I purchased my own Eero Pro and beacons but cannot find instructions for installation. I get that Rogers offers their own service with the Eero, but all of my searching for a self install leads to a dead end. I am no tech head but I also do not fear self install with clear directions and one of the chief concerns is that Rogers own instructions for placing the modem in bridge mode indicate that TV service will be lost if this is done. What is the work around for this, i.e. they must do this for their own wall to wall service?

Is there anywhere I can find clear, step-by-step instructions to set this up or am I at the mercy of a Rogers installer?

When Rogers performs an eero installation, they do not put the XB6 gateway into bridge mode.  They install the eero mesh and configure it with a different Wi-Fi network name, put the eero into bridge mode, connect the set-top boxes by Wi-Fi to the eero mesh system, then disable Wi-Fi on the XB6.

 

To connect the Xi6 set-top box to a different Wi-Fi network, press and hold the "Exit" button on the remote for three seconds, then key in: "⬇️ ⬇️ 9 4 3 4"



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Re: How do I hook up my own Eero

@josefstevens  I found some additional information that will hopefully provide you with guidance on how to get your eero mesh up and running.

 

The eero mesh can work in one of two modes.  By default, it is a smart Wi-Fi router.  The Hub (eero Pro) connects to a simple modem and provides network connectivity for all devices in your home.  The eero can also be placed into bridge mode where it simply provides Wi-Fi connectivity, and improves (and typically replaces) the Wi-Fi functions on a modem/Gateway, such as the XB6.

 

Rogers deployed the eero mesh in situations where the XB6 cannot provide sufficient Wi-Fi connectivity, typically in larger homes and homes with challenging layouts.  The XB6 was specifically designed to work with the other Ignite TV components.  For that reason, Rogers continues to run the XB6 in Gateway mode (i.e. with Bridge Mode disabled) and uses the eero mesh only for its Wi-Fi capabilities.

 

Rogers provides the following setup instructions, just in case anyone were to accidentally factory reset the eero hardware: https://www.rogers.com/customer/support/article/setting-up-eero-after-move-factory-reset

 

Rogers also has some support articles on how to install and use the eero app, make some basic configuration changes, and some additional setup and troubleshooting tips:

 

https://www.rogers.com/customer/support/article/faqs-about-the-eero-app

https://www.rogers.com/customer/support/article/how-to-change-your-eero-network-name-and-password

https://www.rogers.com/customer/support/article/diagnose-issues-reset-and-set-up-eero

https://www.rogers.com/customer/support/article/fix-slow-eero-network

 

eero also provides a wealth of information on their main website and their Support website.

 

Keep in mind that the Rogers and eero setup instructions are rather contradictory.  eero wants you to put the XB6 into bridge mode (turning the XB6 into a simple modem) and use the smart features of their hardware.  Rogers wants you to do the reverse.  While eero's setup instructions will probably work, Rogers only officially supports using Ignite TV with the XB6 in Gateway mode.