Home visit

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I Plan to Stick Around
Posts: 38

Home visit

Now that Toronto is in stage 3 does anybody know if Rogers is doing installs yet?
I really don’t have the patience to stay on hold forever to find out.

 Thanks 

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Moderator
Moderator
Posts: 30

Re: Home visit

Hello @carlb

 

You're most welcome!

 

Please note, currently our legacy to Ignite tv migrations for our existing customers are still on hold until a self-install option is available. https://www.rogers.com/home will be the best place to get an update when this becomes available for our existing customers. 

 

For any other account-related or installation questions. Please send a private message to @CommunityHelps so we can look into this together.

 

If you aren't familiar with our private messaging system please click here

 

 

Cheers

RogersHarry

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Highlighted
Moderator
Moderator
Posts: 30

Re: Home visit

@carlb

 

Thanks for your post!

 

I know it has been a while since our technicians entered homes. Thank you for your patience as we slowly transition back to normal operations.

 

There are some self-install options available for new activations of our services. What services are you looking to install?

 

Our Installation Technicians continue to offer contactless delivery and assistance from outside the home to help ensure the customer’s safety and the safety of themselves and their community.

 

 

Cheers

RogersHarry

Highlighted
I Plan to Stick Around
Posts: 38

Re: Home visit

Thanks for your response.

It’s actually for an existing customer, my mother in law.

Highlighted
Moderator
Moderator
Posts: 30

Re: Home visit

Hello @carlb

 

You're most welcome!

 

Please note, currently our legacy to Ignite tv migrations for our existing customers are still on hold until a self-install option is available. https://www.rogers.com/home will be the best place to get an update when this becomes available for our existing customers. 

 

For any other account-related or installation questions. Please send a private message to @CommunityHelps so we can look into this together.

 

If you aren't familiar with our private messaging system please click here

 

 

Cheers

RogersHarry

View solution in original post

Highlighted
I Plan to Stick Around
Posts: 38

Re: Home visit

Thank you