HP Printer loses connection the next day after joining the network

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Gdkitty
Resident Expert
Resident Expert
Posts: 14,309

Re: HP Printer loses connection the next day after joining the network


@GordT wrote:
The network report shows a bunch of networks with “name” using different channels and other parameters (these go away when I recycle the gateway).


Since your on ignite, and seeing this.. i am guessing you have the wireless pods?
Some devices, will see actually all the separate Access Points.  Its seeing all the pods.

Now, likely doesnt show the signal strength on each of those?  So you might be connecting to one, which is further away.   Trying another, might give better results.



Sn02py
I've Been Here Awhile
Posts: 2

Re: HP Printer loses connection the next day after joining the network

Ignite Pods and Wifi Printer

 

I had Ignite internet for over a year without problems.  In the Spring, I wanted to extend my coverage to my backyard, so Rogers sent me 3 pods, which seem to be working well and achieve the goal.

 

My only issue is my wifi printer.  Since setting up the pods, I'm finding that my printer is often not detected by my computer(s) as on/active.  I frequently have to remove the printer and re-install it in Windows.  My best guess is that the printer switches between connection points (whether it connects to the pod or the gateway) and is no longer detected as the same printer for whatever reason.  Does that make sense?  Is there any way to avoid it?  Is there a way to assign a device to always connect to the same access point?

RogersHarry
Moderator
Moderator
Posts: 44

Re: HP Printer loses connection the next day after joining the network

@Sn02py

 

Thanks for your post!

 

I can totally understand how frustrating it must be when the network doesn't pick up the printer.

 

Have you attempted to try some of the troubleshooting steps mentioned in the earlier posts? How far is your modem from any of the pods?

 

Does your wireless printer support hardwired Ethernet RJ45 connection?

 

If so, you can try a direct connection to one of the pods if the printer is close enough as a possible solution.

 

 

Cheers

RogersHarry

Angela14
I've Been Around
Posts: 1

Re: HP Printer loses connection the next day after joining the network

My HP Officejet 8600 is directly beside the printer and the printer is not locating the network. Powered down and back up. Did that with the router Hitron CGN3 (I think) too. I have error messages when I login to the cusadmin for the router so I do not what to do.

RogersAndy
Moderator
Moderator
Posts: 566

Re: HP Printer loses connection the next day after joining the network

Hey @Angela14!

 

Welcome to the community!

 

The most common issue with devices like printers being unable to see the network stems from their restriction to the 2.4GHz wireless frequency. If you have only 1 network name as opposed to 2 (second with a -5G at the end) then Band Steering is enabled and needs to be disabled for the purposes of the initial connection. Once done, you can re-enable band steering and your printer will remain connected.

 

For steps on how to do this with a CGN3 you can check out this link here.

 

Hope this helps! Let us know if you have any further questions.

 

@RogersAndy

Morrison_Clan
I'm Here A Lot
Posts: 5

Re: HP Printer loses connection the next day after joining the network

Hello

My family just switched to the ignite router and it’s working fine so far... But... We have an HP Officejet Pro 8710 all-in-one printer, which is connected to the new network... But I can’t find it using any computer or cell phone in my house... I just get a “no printer found” message... But when I logged into the router, it says the printer is connected... I have tried everything, unplug, factory reset, connecting with the printer IP address... The only thing I haven’t tried yet is a hard wired connection... But I need the printer to be wireless >_< help?
ColdGranite
Resident Expert
Resident Expert
Posts: 208

Re: HP Printer loses connection the next day after joining the network


@Morrison_Clan wrote:
Hello

My family just switched to the ignite router and it’s working fine so far... But... We have an HP Officejet Pro 8710 all-in-one printer, which is connected to the new network... But I can’t find it using any computer or cell phone in my house... I just get a “no printer found” message... But when I logged into the router, it says the printer is connected... I have tried everything, unplug, factory reset, connecting with the printer IP address... The only thing I haven’t tried yet is a hard wired connection... But I need the printer to be wireless >_< help?

If your router shows the printer connected, then it should show an IP address for it.

Can you access the printer's internal web-service from your regular browser with: 

"http://<printer's ip here>"   (Example "http://10.0.0.190" )

 

Also, I don't know the 8710 specifically, but many hp printers have their own app and/or they are accessible with the HPSmart app on Windows 10.  What happens when you try those?

 



Morrison_Clan
I'm Here A Lot
Posts: 5

Re: HP Printer loses connection the next day after joining the network

I have tried to connect with the IP address and get nothing... and I’m using the HPsmart apps on my phone and computer, they can’t find it either... No printer found... >_<
ColdGranite
Resident Expert
Resident Expert
Posts: 208

Re: HP Printer loses connection the next day after joining the network

Have you RE-RUN the wifi wizard from the printer touch panel, to have the printer disconnect and reconnect?

 



ColdGranite
Resident Expert
Resident Expert
Posts: 208

Re: HP Printer loses connection the next day after joining the network

ALSO...

When you run HpSmart on windows 10, does it give you the icon of your printer, but shows it as "not available" or some such?

 

If so, you might have to right-click on the icon, and "forget" the printer that it is showing.

Then run HpSmart again to have it "find" it in its new installation.