Not quite sure whats going on here..
I have two printers.. an HP 1202 laser (wireless only) and an OJ8700 series (wired).
Both are connected to my network, one wired and one wireless.
Both of them are always accessible for me.
Now, with both I have them set as STATIC addresses set. They are set at the device level (on the device) and not through the router.
Not sure if that is what is keeping them online.
Only other thing I could think would be a different protocol or something that its using compared to my one wireless one.
Yeah, unfortunately the install techs are NOT computer techs and dont really necessarily know a lot about computers and all the different setups (outside of the basic setting up of the wifi)
(IE the whole being hacked via a hard coded IP on something on your private network? maybe even the closest way that could be remotely possible, they would have to be ON your network)
Its not under their perview to make sure anything internet based works on your network 😞
Outside of switching to ignite, changing any router, etc people may have to go through this.
Even outside of anything with static addresses, I think that they should be yes, when doing the setup, notifying the customers that they will have to RECONNECT all their devices again, possibly by doing 'factory resets' on them to get them re-connected.
@AntonioD wrote:
I changed the printer to a static address once again (even though the Rogers tech guy said that I had to leave my printer to automatic due to security concerns - side note-would people really be able to hack through my home network through the Printer’s IP?) I am not a computer tech person but know some basics and agree with you that the regular person would never be able to figure this stuff out.
I don't know why the tech would have said that. There's nothing about a static address that would make you more susceptible to your printer (and by extension, your network) being hacked. In fact, assigning a static address and NOT assigning a default gateway would limit the printer's ability to connect to the Internet and that might arguably improve your security slightly... and prevent the printer from being able to automatically update its firmware, if it is capable of doing so, which might also be another attack vector.
Rogers should have checked what peripherals such as a printer was in my home at the time of installation and perhaps offer some advice on what to do - or at least try to connect it for the customer. I agree with the other poster that there could be a myriad of printers out there and each one will present a challenge and consume too much time. But three again, we are paying a lot of money to Rogers for monthly services so why shouldn’t they provide in home solutions?
Yeah, there have been a number of posts here from people who have lost network access to devices with static IP addresses. I don't know if it would even be helpful to include stuff like this on a pre-install checklist, or if the "standard install" should just carry over/maintain the previous IPv4 network settings.
hi GordT, when you say does not work well, do u mean does not work at all? usually when you change modems you have to re-configure your printer all over again to connect to the WiFi. did you do this?
secondly most ignite modems have a separate band for 2.4G and 5G frequencies, make sure you connect to the right one, if you connect to the 5G one but your too far away from the modem, it will disconnect often, you might want to connect to the 2.4G one as the wifi signal penetrates stronger than the 5G one, or better yet, enable Band Steering and let the modem pick the best signal automatically.
Secondly, how far is the modem from your wireless printer? if the modem is too far from your wireless printer it will def have connection issues, you need to make sure the modem is close to the wireless printer, if your wireless printer supports hardwired Ethernet RJ45 connection, then use this connection instead as its always connected and no chance of disconnecting. remember, hard wired is always better than wireless.
lastly, if all else fails, you can physically move your printer closer to your modem, its a wireless printer after all, so it does NOT have to be near your computer, it can be in a totally different room than your computer, as long as it gets good signal from the modem, then it will work, i did this with mine, i put my wireless printer in a different room and it works a lot better
can you try connecting your HP 8600 printer to the Ignite modem with an RJ45 Ethernet cable? a wired connection is much more stable than a wireless, you might be too far distance wise from the modem or have more wireless network interference. if wired is not possible try moving your printer closer or in a different room
