I'm having a problem where my HP printer keeping losing network connect the day after joining the network (can't print and can't go to the printer web page). I have an HP Laserjet P1102W and the new Ignite modem/router Model TG3482ER3. I tried multiple things like rebooting (lots), joining the network through the WPS buttons, using manufacture software method, switching from automatic to manual IP address, changing the router IP range and adding a manual IP outside this range for the printer. All this achieves the same result, failure. Right now have to run down to the printer and plug it into the laptop which is a major pain. With the previous generation rogers modem/router, I had the same problem but entering the printer IP address manually fixed this issue but not with this new modem/router.
Solved! Solved! Go to Solution.
Success!!!!!!!!!!!! Definitely success now as I waited 1 week to post this but the problem is solved as I just completed another print job successfuly. I found this out by chance with trying other solutions but the solition I discovered was after I did a hard reset of the printer, and looking at the options page that allowed you to sellect how much time before the printer went to sleep and when it would power off the printer (factory set to power off after 4 hours). I left the sleep setting at the factory preset but the power off feature I selected never (I figured sleeping the printer was good enough for me). Since then, I have had no issues, as I have done multiple printer jobs with success. I believe that this router/modem lacks the ability to remotely wake the printer from powered off mode (other modems were able to accomplish this but not this one). The router/modem would see it but would fail to communicate with it to get it out of the power off mode and on. If anyone has a similar problem with their printer they can feel try this solution for themselves.
Success, finally got it figured out! I applied the previous fix for the previous model of modem/router of using a manual IP address but had to take a different route with the new Ignite modem/router. I went to the printer web page (via having a usb cable plugged in), changed the IP address configuration from automatic IP to a manual IP address, entered the new IP address (which was I had chosen one at the top end of the range), applied the changes, I then logged into the router web page, clicked view connected devices, found my printer name (had a different name than my actual printer) then clicked edit, then changed the configuration from DHCP to reserve IP, entered the printer's new IP address , saved the changes and was back in business. It so sad that I, who is some what competent in computers but far from being an IT Geek by any stretch of the imagination, had to educate myself and fumble through the dark until I found the solution when Rogers with their massive amount of financial resources don't have IT Gurus/Geeks/Experts on the payroll to handle these problems for the customers who are paying good money for inferior service.
Thanks to the people that posted suggestions to help me with my problem but none for Rogers that left me hanging high and dry for weeks upon weeks, with their only "help" of "unplug your modem, wait 20 seconds and plug it back in".
While i agree in some ways they should.. it could be almost next to impossible.
When you call microsoft, will they help you with anything outside of just having basic windows work? Nope.. as they have no way they can be trained in all the different other potential software that could be used.
Same goes here.. there is no way they could be trained on ALL the different hardware/software out there.
That being said.. they should be trained with generalities.. on at least the BASICS of troubleshooting on other devices.
I hear you, but I too have the problem. I just had the Rogers Ignite service (new Modem) installed a couple of weeks ago and my HP Printer continues to go Offline after one day. I've had this printer for 2 years and never had a problem. Now with the new modem, it happens all the time.
I spoke too soon and I'm back to square one. Printer not connected to the Modem/router after a day just like before. I have recently purchased a new cartridge (not cheap) and don't feel like wasting it by throwing out a perfectly good printer due Rogers equipment that doesn't work properly. I'm tired of them saying it's my printer's fault when it was perfectly fine before upgrading to their new modem/router.