Favourites List is Missing

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I'm Here A Lot
Posts: 6

Favourites List is Missing

I have several shows marked as favourites. I know they are still flagged as a favourite because when I go to the show it gives me the option to remove as a favourite. However when I go to my Favourite List under Saved it says I have no favourites. It said to add your favourite TV or Movie. I have added new ones since and none are showing up.

 

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Resident Expert
Resident Expert
Posts: 2,818

Re: Favourites List is Missing

If you haven't already, you may wish to reboot the box to see if that fixes the issue?



I'm Here A Lot
Posts: 6

Re: Favourites List is Missing

I tried that, still says I have no favourites added.

I've Been Around
Posts: 1

Re: Favourites List is Missing

Im having the same issue... keep adding to my favourite, but shows nothing in the guide. 

Moderator
Moderator
Posts: 1,487

Re: Favourites List is Missing

Hello, @Pri66.

 

Welcome to Rogers Community Forums! 😀

 

Thank you for joining this conversation, and confirming that you too are experiencing the same problem as reported by @aries19ca

 

May I ask both of you to use the "about" voice command and post the Set-top box (STB) release/version? You can upload the image. 

 

We can submit a ticket on your behalf to investigate the issue. Please send us a private message @CommunityHelps. You can find details about our private messaging in this blog.

 

Cheers,

RogersMoin

I'm Here A Lot
Posts: 6

Re: Favourites List is Missing

 I am trying to send a message but it says there is no match for @CommunityHelps 

I'm Here A Lot
Posts: 6

Re: Favourites List is Missing

Never mind, message now sent.