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Favourites Channels View - STB vs Ignite TV App

geophyzz
I'm Here A Lot

favourites bug?

 

Some of the channels I add as a Favourite from the "Guide/ Free to Me" list do not appear under the "Guide/Favourite Channels" list.  Most of the one's I have added appear but a few don't strangely.  I have tried to reboot the box and to remove and then re-add them as a Favourite with no effect in either case.   I could really use an answer as I am trying to create a list of Favourites that matches all the Free to Me channels but for the StingRay channels.  

 

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9 REPLIES 9

Re: Favourites Channels View - STB vs Ignite TV App

-G-
Resident Expert
Resident Expert

@geophyzz wrote:

The "Refesh" didn't help. But I did it before a power cycle and it seems to be in a mood now, and not want to do it again for a while :).  Any idea how long I have to wait to try again?  


You can only initiate the System Refresh from a set-top box once per day.  This is not something that you should ever have to do routinely, only when you need to ensure that all of your Ignite TV devices are in sync with the back-end systems.

 

"Settings / Device Settings / Sync PVR" also syncs the set-top box with the back-end but this is not as thorough as System Refresh, which operates across all devices.

 

The ones I have noticed (there may be more) are:

133 CBC

134 CTV

135 CTV2

175 PBS

and 601-605, 608 too.


Just so that I am clear, are these stations not appearing with a  next to the channel icon in the Guide, not appearing in Guide "Favourites" view, or both?

 

I don't know whether or not I will be able to replicate this.  I think that I get all of those stations but do have those specific channel numbers in my location.



Re: Favourites Channels View - STB vs Ignite TV App

geophyzz
I'm Here A Lot

I'll try another power cycle and Refresh tomorrow.  

 

The sync PVR did not help.

 

They are not appearing in the Guide Favourites.  They do have a star next to the channel in the Guide All Channels or in Free to Me. 

Re: Favourites Channels View - STB vs Ignite TV App

Any luck with your channel test?  My power cycle and refresh today did not help.

Re: Favourites Channels View - STB vs Ignite TV App

-G-
Resident Expert
Resident Expert

@geophyzz wrote:

Any luck with your channel test?  My power cycle and refresh today did not help.


Hi.  I believe have figured out why those channels are not appearing in your Favourite Channels view on the set-top box: If a favourite channel has a duplicate entry in the channel lineup, it is only shown once and only the lower channel is shown in the list.

 

For example, I marked channel 180 (PBS) as a favourite.  Channel 61 gets "starred" as well and only channel 61 gets shown in the Favourite Channels view.

 

I then marked channel 138 (CTV Toronto) as a favourite.  Channel 8 gets "starred" as well and now only channels 8 and 61 are shown in the Favourite Channels view.

 

By comparison, on the Ignite TV iOS app, Channels 8, 61, 138, 180, and CTV (TV GO) are shown in the Favourite Channels view.

 

I don't think that the problem that you are reporting is a bug; it appears to be a feature.



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Re: Favourites Channels View - STB vs Ignite TV App

geophyzz
I'm Here A Lot

Oh that makes a lot of a sense. And I checked a few of the channels and it explains my issue. Thanks so much!

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