Fairchild TV East (Channel 36) in Ignite TV always zoom

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I Plan to Stick Around
Posts: 21

Re: Fairchild TV East (Channel 36) in Ignite TV always zoom

It seems the problem has been fixed today. Both Channel 36 and 750 display as 4:3 and black strips at the side. The image is not distorted in proportion. If I want the zoom, I can set the Auto Zoom setting to full. Thank you very much for all support from Rogers!

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I Plan to Stick Around
Posts: 21

Re: Fairchild TV East (Channel 36) in Ignite TV always zoom

Thank you Rogers for fixing the auto-zoom problem but there is still an annoying issue. When I first turned on the TV, Channel 36 or 751 will still be shown as 16:9. I have to switch to another channel and switch back in order to see Channel 36 or 751 in 4:3 format. How can this problem be fixed? Thanks.

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Moderator
Moderator
Posts: 949

Re: Fairchild TV East (Channel 36) in Ignite TV always zoom

Hello again, @kklee

 

You're most welcome! We're glad that the original issue you were experiencing has been resolved.

 

I can see how this new issue can be inconvenient. Can you please attempt a reboot of the Ignite TV box via the Troubleshooting settings?

 

Let us know if issues are persistent after a reboot.

 

RogersTony

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I Plan to Stick Around
Posts: 21

Re: Fairchild TV East (Channel 36) in Ignite TV always zoom

I have unplugged the power cord to the Ignite TV boxes a few times before and the problem still exist. Note that if I watch Channel 36, switch off and switch on the TV after a short time (say an hour), Channel 36 will still be of 4:3 format. However, if I switch on the TV overnight, Channel 36 will become 16:9 and I have to switch to another channel and switch back to Channel 36 to get back to 4:3 format.

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Moderator
Moderator
Posts: 1,806

Re: Fairchild TV East (Channel 36) in Ignite TV always zoom

Hello, @kklee.

 

Thank you for power cycling the set-top boxes. Please send us a PM so we can have our backend team investigate the issue for you. Thank you for your patience. 

 

Cheers,
RogersMoin

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I Plan to Stick Around
Posts: 21

Re: Fairchild TV East (Channel 36) in Ignite TV always zoom

After almost 5 months with both Channel 36 and 751 display as 4:3 and black strips at the side and the image was not distorted in proportion, the problem occurred again starting last night July 16, 2020. Channel 36 was always auto-zoom while Channel 751 displayed correctly as 4:3. Could somebody investigate what has happened last night that bought back the problem? Thanks.

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Resident Expert
Resident Expert
Posts: 2,742

Re: Fairchild TV East (Channel 36) in Ignite TV always zoom

usually to have someone investigate or RE-investigate an issue you need to call into customer service or open a request to them thru contacting them via chat/private message. a public post on a form will not open an investigation from them but fortunately will get their attention and they may contact you or tell you how to reach them to open the investigation


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I Plan to Stick Around
Posts: 21

Re: Fairchild TV East (Channel 36) in Ignite TV always zoom

Channel 36 was suddenly changed back to 4:3 format as I am watching TV today August 4, 2020 around 5:00PM. I don't know what has been done in the Rogers back office but I hope the problem of auto zoom will not be re-occurred again in the future. Thanks for all the support.