It seems the problem has been fixed today. Both Channel 36 and 750 display as 4:3 and black strips at the side. The image is not distorted in proportion. If I want the zoom, I can set the Auto Zoom setting to full. Thank you very much for all support from Rogers!
Thank you Rogers for fixing the auto-zoom problem but there is still an annoying issue. When I first turned on the TV, Channel 36 or 751 will still be shown as 16:9. I have to switch to another channel and switch back in order to see Channel 36 or 751 in 4:3 format. How can this problem be fixed? Thanks.
Hello again, @kklee
You're most welcome! We're glad that the original issue you were experiencing has been resolved.
I can see how this new issue can be inconvenient. Can you please attempt a reboot of the Ignite TV box via the Troubleshooting settings?
Let us know if issues are persistent after a reboot.
I have unplugged the power cord to the Ignite TV boxes a few times before and the problem still exist. Note that if I watch Channel 36, switch off and switch on the TV after a short time (say an hour), Channel 36 will still be of 4:3 format. However, if I switch on the TV overnight, Channel 36 will become 16:9 and I have to switch to another channel and switch back to Channel 36 to get back to 4:3 format.
After almost 5 months with both Channel 36 and 751 display as 4:3 and black strips at the side and the image was not distorted in proportion, the problem occurred again starting last night July 16, 2020. Channel 36 was always auto-zoom while Channel 751 displayed correctly as 4:3. Could somebody investigate what has happened last night that bought back the problem? Thanks.
Channel 36 was suddenly changed back to 4:3 format as I am watching TV today August 4, 2020 around 5:00PM. I don't know what has been done in the Rogers back office but I hope the problem of auto zoom will not be re-occurred again in the future. Thanks for all the support.