Fairchild TV East (Channel 36) in Ignite TV always zoom

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I've Been Here Awhile
Posts: 3

Re: Fairchild TV East (Channel 36) in Ignite TV always zoom

My AutoZoom is set to "full" which is fine for all my other channels. The option on my TV are full, zoom and zoom wide. I just had ignite TV installed last week, which is when I started noticing the issue.

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Re: Fairchild TV East (Channel 36) in Ignite TV always zoom

Hello, @temp10.

 

Have you had a chance to browse this thread? OP, @kklee, wants the channels to display in 4:3 format. However, it's always displayed fullscreen for them. 

 

Since the default settings of AutoZoom at full on your TV displays a 4:3 format, what happens when you try the zoom or zoom wide options?

 

Feel free to upload the screenshots of the display at different zoom settings so the Community can share their expertise. 

 

Cheers,
RogersMoin

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Re: Fairchild TV East (Channel 36) in Ignite TV always zoom


@-G- wrote:

@CommunityHelps  I would be happy to test Fairchild myself but don't want to use my Flex Channel swap to do this.  Could you please temporarily remove the MLB Network (channel 538) from my lineup and add Fairchild?  Thanks!


Fairchild appears to be on Free Preview until February 20?



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Re: Fairchild TV East (Channel 36) in Ignite TV always zoom


@57 wrote:

Fairchild appears to be on Free Preview until February 20?


Yes, it is!!!  Thank you VERY much!

 

Just tested this myself.  With "Settings > Device Settings > Video Display > Zoom" set to "None", channel 751 (FAIRW) displays in a 4:3 format with sidebars.  With Zoom set to "Full", the picture is stretched horizontally to eliminate the sidebars.

 

Channels 36 and 750 (FAIR) display the same, horizontally stretched, regardless of the Zoom setting.



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I Plan to Stick Around
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Re: Fairchild TV East (Channel 36) in Ignite TV always zoom

All I am asking is for Rogers to broadcast the original signal from the TV channel without distorting it. Because Fairchild TV is broadcasted as 4:3 format, please do not broadcast it as 16:9 to customers as for Channel 36. Furthermore, the signal is not consistent as Fairchild TV East (Channel 36) is broadcasted as 16:9 format while Fairchild West (Channel 751) is broadcasted as 4:3 format (which is the undistorted format I requested).

 

BTW, I have opened a service ticket with Roger Support for more than a month and the only response I got was that they could not reproduce the problem.  

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Re: Fairchild TV East (Channel 36) in Ignite TV always zoom

@RogersZia  / @CommunityHelps  Can you confirm the findings in my previous post?

 

On Ignite TV, with "Settings > Device Settings > Video Display > Zoom" set to "None", 4:3 SD channels should display as a "square picture" with sidebars on a widescreen TV.  Channel 751 (FAIRW) displays correctly.  For some reason, Channels 36 and 750 (FAIR) display horizontally stretched, regardless of the Zoom setting.  We need to identify the reason for this discrepancy and correct it, if possible.

 

Thanks!



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Re: Fairchild TV East (Channel 36) in Ignite TV always zoom

Hello, @kklee

 

We definitely want to investigate this further for you and review the notes on the ticket and re-escalate if needed. Please send us a Private Message so we can pull up your info and take a closer look at this for you. Not familiar with our Private Messaging system? No worries, Click Here.

 

@-G-, Thanks so much for your diligence on this matter, we will definitely do some testing on our end and try to find a solution for this.

 

We look forward to hearing from you!

 

RogersTony

 

 

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Re: Fairchild TV East (Channel 36) in Ignite TV always zoom

Yes I did browse the thread. I've tried all 3 zoom options on my TV. It is still stretched horizontally no matter which option.

 

And I don't get your suggested solution. All my other channels work on 'Full' zoom. But you want me to change my zoom each time I change to channel 36? And then change it back when I change to another channel? That doesn't make much sense why only this one channel is different.

 

@-G-, thank you for looking into the issue and explaining it also.

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Re: Fairchild TV East (Channel 36) in Ignite TV always zoom

@temp10  To clarify, I was referring to the Zoom setting on your Rogers Ignite TV set-top box, not the zoom or auto-zoom setting on your TV.

 

Press the "Rogers" menu button and click on the "gear" to go into settings.  (or use voice commands and say "Settings")  Then go to "Device Settings > Video Display > Zoom" and set it to None

 

Once you do this, 4:3 SD channels (such as Fairchild) should look "square"... or it will once Rogers gets this problem fixed.  Right now, channel 751 (Fairchild West) displays correctly but channel 36 (Fairchild East) is stretched.

 

The Zoom setting does not affect HD channels, so I always leave it set to None.  It only affects whether or not SD channels get stretched by the set-top box to eliminate the side bars and fill up the entire TV screen.



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Re: Fairchild TV East (Channel 36) in Ignite TV always zoom

I have switched to ignite TV yesterday and I have the same problem as well. CH 750 always display as zone no matter what the zoom setting is set at.