Hello @ericl8,
Welcome to the Rogers Community Forums!
I can imagine how frustrating it must be for your parents to be experiencing this type of audio issue on a channel they view often. =(
We will be more than happy to investigate this for you and try to find a solution. It will be a bit difficult for us to test for you here in the Community so we will need to escalate a Ticket for you to get started. Please send a Private Message to @CommunityHelps so we can gather your information. If you are not familiar with our Private Messaging system please Click Here.
Are there any other users in the Community experiencing this issue?
RogersTony