Fairchild TV Audio Issue (SAP)

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ericl8
I've Been Around

‎03-25-2019 10:45 PM - last edited on ‎03-26-2019 08:34 AM by Moderator

Posts: 1

Fairchild TV Audio Issue (SAP)

Am I the only one having audio issue with Fairchild TV (Ch 36) on Ignite TV? There is no Cantonese audio (default), however when SAP is turn on, Mandarin audio could be heard. The issue started sometime this evening when my parents try to watch news. I try the the channel on Ignite TV app with same issue.

 

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RogersTony
Moderator
Moderator

‎03-26-2019 08:33 AM - edited ‎03-26-2019 08:34 AM

Posts: 880

Re: Fairchild TV Audio Issue (SAP)

Hello @ericl8,

 

Welcome to the Rogers Community Forums!

 

I can imagine how frustrating it must be for your parents to be experiencing this type of audio issue on a channel they view often. =(

 

We will be more than happy to investigate this for you and try to find a solution. It will be a bit difficult for us to test for you here in the Community so we will need to escalate a Ticket for you to get started. Please send a Private Message to @CommunityHelps so we can gather your information. If you are not familiar with our Private Messaging system please Click Here.

 

Are there any other users in the Community experiencing this issue?

 

RogersTony

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  • ‎03-25-2019 10:45 PM
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