Disney+ App

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pmacpherson68
I'm Here A Lot
Posts: 7

Re: Disney+ App

I restarted the box and now search is working. Thanks!
arecad
I Plan to Stick Around
Posts: 18

Re: Disney+ App

It's painfully slow and clunky. When opening a title it takes almost 3 or 4 seconds for the artwork to load. Navigating is not smooth either. It reminds me of using apps that are built into a 10 year smart TV.

Disney app is only one that performs this poorly on my ignite tv.
Lurker_Returns
I Plan to Stick Around
Posts: 48

Re: Disney+ App

"For example, "The Mandalorian on Disney+"

You don't even have to specify the app. Ignite will search all apps that are signed in.
toolcubed
I'm a Senior Contributor
Posts: 516

Re: Disney+ App

I agree. It is pretty clunky and slow, and is definitely the worst performing app on the Xi6 box. It works very well on Xbox, PlayStation, and Roku by comparison. It’s extremely quick and smooth on my Xbox One. The app running on the Xi6 reminds of when it first launched on PS4. Hopefully it gets better but that will require effort from both Disney and Comcast.
-G-
Resident Expert
Resident Expert
Posts: 2,353

Re: Disney+ App

Yes, the Disney+ app is still a work-in-progress.  However, I always found browsing through a tile view, using the Ignite remote's buttons, to be painful; literally and figuratively.  (I miss the List view that Fibe TV offers.)  However, if you search for content using Voice Commands, without specifying "on Disney+", you'll navigate through the set-top box's search results instead, which is faster than clicking through tiles on the app.



arecad
I Plan to Stick Around
Posts: 18

Re: Disney+ App

Searching with voice is great when you know what you are searching for. I often just want to browse the catalog to see what's available so I need to navigate through the app to do that.

 

I couldn't take it anymore and switched back to my Fire TV to use Disney+. The performance of the app on the Ignite box is just terrible. I am surprised it passed QA testing given how bad it is. The artwork taking so long to appear should have been a red flag to Comcast/Disney/Rogers that something was off. Maybe it will be fixed in a future update but I am afraid that since it was released in this state, it won't get much better. I thought the hardware on the box was capable but maybe it's the bottleneck? 

toolcubed
I'm a Senior Contributor
Posts: 516

Re: Disney+ App

I don’t think the hardware is the bottleneck. Specs for Comcast Xfinity hardware are not the easiest to find, but based on what I could gather, the Xi6 has a 1.6GHz quad core Broadcom CPU and 1GB of RAM. That should be more than enough for streaming apps to perform well. I think those specs might actually be better than the Roku Streaming Stick Plus, and Disney+ works very well on the Roku. I think the performance of Disney+ on Ignite/Xfinity can be fixed via software (i.e. in the form of an updated app). It’s just a matter of whether or not Comcast and Disney are willing to spend the time and money to improve it.
arecad
I Plan to Stick Around
Posts: 18

Re: Disney+ App

Agree that it's likely not a hardware issue as all the other apps on the box run equivalent to their Android equivalent versions on my Shield TV. I am just surprised this passed QA testing. It's clearly a beta level release but to the public. Should have ironed out the performance issues before releasing it. 

-G-
Resident Expert
Resident Expert
Posts: 2,353

Re: Disney+ App


@arecad wrote:

Agree that it's likely not a hardware issue as all the other apps on the box run equivalent to their Android equivalent versions on my Shield TV. I am just surprised this passed QA testing. It's clearly a beta level release but to the public. Should have ironed out the performance issues before releasing it. 


Disney and Comcast promised to launch a Disney+ app in 1Q2021, and it got released to Comcast customers on March 29, 2021.  They didn't release late but what they did initially release was half-baked.  The app has gotten better since then, and I am sure that it will keep getting better, but clearly the developers had a deadline and were under intense pressure to release the app in whatever state it was in.