Disney+ App Colours are off

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senordd
I Plan to Stick Around
Posts: 111

Disney+ App Colours are off

Anyone else notice the colours looking muted when accessing Disney+ from the Ignite App vs using other devices? Does the Ignite receiver have a more limited colour pallet compared to other devices? I use the same colour profile for everything on my Smart TV so that’s not the issue.

 

***Edited Labels***

-G-
Resident Expert
Resident Expert
Posts: 2,337

Re: Disney+ App Colours are off

@senordd  Seems okay on my TVs.  I played some scenes from Star Wars on my iPhone and a Sony LCD TV and the colours did not appear washed out to me.



senordd
I Plan to Stick Around
Posts: 111

Re: Disney+ App Colours are off

I checked again and it looks like just the menu's colours are off, but when you play the video it's fine. The menu has that faded look of when you play something with HDR on a non HDR monitor. Perhaps they used the wrong colour profile for the menu?

-G-
Resident Expert
Resident Expert
Posts: 2,337

Re: Disney+ App Colours are off

@senordd  The Disney+ menu/main screen looks fine to me as well.  I also verified the calibration of my TV with the Ignite TV boxes using "Test Patterns" on Netflix and filters from Avia and Digital Video Essentials.



senordd
I Plan to Stick Around
Posts: 111

Re: Disney+ App Colours are off

Weird. Oh well, I never use any of the Ignite TV apps anyway and just go to the ones on my smart TV.

-G-
Resident Expert
Resident Expert
Posts: 2,337

Re: Disney+ App Colours are off

I'm not sure what the underlying problem could be or why it would only affect the menus on the Disney+ app.

 

Others have reported weird colour-related issues with some TVs but as far as I know, those tend to affect the output of all content from the Ignite TV box.  Those problems are also usually fixed with a firmware update, either on the TV or the set-top box.

 

Which make/model TV do you see the problem on?  Do you have any other TVs and do you see the same problem on those?



senordd
I Plan to Stick Around
Posts: 111

Re: Disney+ App Colours are off

I only have one TV and it's a Samsung Smart TV. The firmware is up to date. Like I said, I mainly use the TV's app so doesn't really matter to me.