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Cannot access TSN or Sportsnet online

Belau
I've been here awhile

Hi,

I have the Flex 20+sports package.  Don't have any issue accessing all the TSN or Sportsnet channels on my TV or ignite website/app.  However, when I login to TSN or SN app/website, it indicates that my subscription is expired or Not subscribed.  I have raised this issue several times with Live Chat but those tickets have all closed without resolution or anybody reaching out.

 

*Edited Labels*

 

24 REPLIES 24

Re: Cannot access TSN or Sportsnet online

Nikolaos
I've been here awhile

So i tried again with a different agent and insisted they just refresh my profile and it worked! Just all in the agent you get, if they won't do it disconnect and try again.

Re: Cannot access TSN or Sportsnet online

XJS9000
I've been around

Just bumping this post...

 

I also have the same issue. I also have the Ignite Flex 20 + Sports Package ...I can see the Sportsnet and TSN Channels in my Ignite App... I regularly watch them on my TV, but when I try to log into the TSN or Sportsnet websites or apps directly, it doesn't work. It states that "I am not a subscriber".

 

I contacted tech support via live chat. I even linked this thread. I requested a "refresh". I was told that I needed to subscribe to Sportsnet Now for a cost of $18/month. 

 

Is there any truth to this? Based on the responses of other responders, it sounds like no. It sounds like I should have access to the websites. Is the answer "just keep trying until you get a tech who can help you?".

Re: Cannot access TSN or Sportsnet online

SBrowne
I plan to stick around

Yeah keep trying. You just need to find someone is willing to help.

Re: Cannot access TSN or Sportsnet online

Good afternoon @XJS9000,

 

Welcome to the Community!

 

I appreciate the details you've provided. It seems like this may be a profile issue or requires a subscription refresh. Please reach out to us via PM @CommunityHelps for further assistance.

 

You can learn more about our private messaging system in this blog.

 

 

 

RogersZia

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