Can someone explain flex channels?

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I've Been Here Awhile
Posts: 2

Can someone explain flex channels?

So I'm all set to have Ignite installed on Tuesday. The rep I spoke with gave me basic information on it. I also read on the website and it mentions flex channels that can be switched out every 30 days. A lot of the channels listed are included in my current subscription.

I currently have the regular Popular TV package.

So do I only get to choose one flex channel per month and the others are unavailable that month?

How does Ignite compare to the current package I have? I know it's all internet based so is it going to slow my internet down considerably? Is there still a visual guide or is everything voice controlled? Will I get a pamphlet when they install?

Sorry for all of the questions lol. Technology is advancing faster than I can keep up with it.
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Posts: 278

Re: Can someone explain flex channels?

Hi @Gypsy89!

 

I'm glad to hear you've taken the plunge and decided to migrate over to our Ignite TV service! I've had it since late last year and so far I'm loving all the cool features!! 😁

 

With regards to the Flex Channels, each Ignite Bundle package comes with specific Flex Channels that can be swapped every 30 days (beginning from your date of installation). You can make an unlimited number of channel exchanges within the first 30 days of installing your Ignite TV services or changing your TV package, and then once every 30 days thereafter. 

 

To do so, you may log in to your MyRogers profile online or through the MyRogers app on your wireless device. There is no limit to how many you can swap per transaction as long as you end up with the same amount of channels as you started with. Please click HERE to view specific step by step instructions.  

 

Our Ignite TV channel packages by region are the same as our current Digital TV packages. So if you currently have our Popular Digital TV package, and you switch to our Popular Ignite TV package, you’ll be able to enjoy the same channels!

 

Please rest assured, you will get a comprehensive, custom installation experience tailored to your home and family’s needs, so you can get the most out of your Rogers Ignite products and services. First, our technician will assess your household Internet needs and recommend the best place to install the modem for strong, reliable coverage where you want it. Then, they will make sure the rest of your bundled products are working and will walk you through the features of your innovative, new Ignite TV product. And for the most personalized support, you’ll have direct access to your own Ignite Concierge to answer any questions you may have.

 

I hope you enjoy your Ignite TV services as much as I do! Feel free to share your experience with the rest of the Community!

 

Cheers!
RogersLaura

Resident Expert
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Posts: 13,921

Re: Can someone explain flex channels?

Depending on the package.. you get X many flex channels.
Every month you can swap them around.. so say there is one which only airs stuff you want xmas time, could grab that one and drop another for that time period.

 

It shouldnt really slow down your internet.  With ignite you need 150 internet..  even with 2-3 tvs running it at one time, You should have probably close to 100mbps remaining still.

 

Yes there is a visual guide.  
Really the voice I find is best for doing searches.  saves pressing the keys around 100 times to spell a simple word.  So good when you wan to find a show.. not browsing around the guide, or manually searching, you can say "NCIS" and it will bring up the results.

You SHOULD get a little pamphlet.. at least I did.  
Make sure your install tech explains stuff to you.



I've Been Around
Posts: 1

Re: Can someone explain flex channels?

Getting ignite tv installed in a couple weeks. Reading up on the flex channels, just need some clarification. Can you switch out channels from different packages? I am getting the popular package, so can I switch popular channels with premier flex channels?

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Posts: 2,853

Re: Can someone explain flex channels?


@nmormond wrote:

...can I switch popular channels with premier flex channels?


Your post was probably moved to this existing thread.  According to post one of this thread, you cannot.  You can only "flex" inside your package.



I've Been Here Awhile
Posts: 2

Re: Can someone explain flex channels?


@nmormond wrote:

Getting ignite tv installed in a couple weeks. Reading up on the flex channels, just need some clarification. Can you switch out channels from different packages? I am getting the popular package, so can I switch popular channels with premier flex channels?


I was confused also, because all it says on the Rogers website is that you get Flex channels and you can swap them, but it doesn't say what you can swap them for.  The guy in the Rogers store didn't really explain it that well either. But I talked to a rep on the phone, and I think I get it now.

 

If you go the Rogers Ignite TV web page (under Shop) and scroll down a bit, you'll see a banner with three tabs: Bundles, Channels, and Theme Packs.  Click on the one that says Channels.  Scroll down a bit, and you'll see all the channels you get under the various bundles.  Channels that have a big check mark next to them are the base channels you get with the bundle.  Channels that say "Flex Channel Included" are also included in the bundle.  And then there are channels that say "Flex Channel" (with a little blue mark beside them).  These latter channels are not included in the channels you get initially, but can be added by swapping with other flex channels that are in your bundle.

 

But you can't swap for a channel that isn't included in any the three categories mentioned above.  You have to pay extra for them as either a standalone channel or as part of a theme pack.

 

 

I've Been Around
Posts: 1

Re: Can someone explain flex channels?

Where can I find a list of channels for ignite premier that are not included in the package but can be swapped in?

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Posts: 104

Re: Can someone explain flex channels?


@krt1 wrote:

Where can I find a list of channels for ignite premier that are not included in the package but can be swapped in?


You can find the entire list of channels (including Flex Channels) that are available in each package at: https://www.rogers.com/web/consumer/ignite-bundles/channels