Can Crave+HBO subscription access Crave.ca?

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I Plan to Stick Around
Posts: 10

Can Crave+HBO subscription access Crave.ca?

I know how to login Crave.ca using Rogers username and password. But it keeps saying that I have no subscription. The Chat support guy opened a case for me for the back end team to escalate further (chat guy also asked me to change my my Rogers password for back end team to trouble shoot). Last week I received a text message saying the problem is fixed , but at crave.ca still the same. I ended up calling the ignite support line, but the guy picked up the phone saying crave.ca login is not supported. I have seen ppl here discuss about crave on Apple TV, that’s why I think someone here may know.

 

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Moderator
Posts: 644

Re: Can Crave+HBO subscription access Crave.ca?

Hello @seanxushen,

 

I know how awesome the CraveTV App is so I can imagine how disappointing it is for you to be told it is not supported. =(

 

If you are subscribed to Crave TV then you should have access to both the App and website. We'd like to take a look at the notes left on the case that was opened to see if we can determine what solution was recommended. Please send a Private Message to @CommunityHelps so we can pull up your information and get started on this for you.

 

If you are not familiar with our private messaging system please CLICK HERE.

 

RogersTony

 

I Plan to Stick Around
Posts: 10

Re: Can Crave+HBO subscription access Crave.ca?

After multiple support cases opened with Rogers,  they ended up telling me that since I am still on trial period , I won't be able to access crave.ca.