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CR 3090 Error on the New Ignite TV Box

NeilH63
I've been here awhile

CR 3090 error on new ignite tv box! Have to wait for some sort of  update on Roger’s end and have not had tv for4 dat

 

 

 

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Re: CR 3090 Error on the New Ignite TV Box

NeilH63
I've been here awhile

I was on the phone with customer service for over an hour on Wednesday and though she was very thorough at troubleshooting, the problem did not get fixed so we had to make an appt with a technician - to visit the house. Noone really gave me an answer as I don't think anyone knew what the problem was.  It just mysteriously fixed itself.  The technician was supposed to come to the house yesterday after 5, and on my lunch break yesterday I decided to plug the tv box in to see if anything had changed and it was back to normal... again, noone knows why.  Either way the technician was great too and ran checks on the entire set up so I guess we are fine now.  This took a total of 5 days and the first customer service experience through the chat feature was just horrible.  They had no clue what to do really and very abruptly ended the call without any resolution really... very frustrating. However, the agent on the phone Wednesday, and the technician that came to the house were outstanding and did a great job.  Over and out!

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Re: CR 3090 Error on the New Ignite TV Box

RogersJermaine
Moderator
Moderator

Hi @NeilH63,

 

Thank you for joining us here on the Rogers Community Forums!

 

We do apologize to hear you are receiving an error on your new Ignite Entertainment box. Were you waiting for a ticket or case to be closed to help resolve this issue?

 

Please let us know if you are still experiencing issues or if everything is working back to normal now.

 

Regards
RogersJermaine

Re: CR 3090 Error on the New Ignite TV Box

NeilH63
I've been here awhile

I was on the phone with customer service for over an hour on Wednesday and though she was very thorough at troubleshooting, the problem did not get fixed so we had to make an appt with a technician - to visit the house. Noone really gave me an answer as I don't think anyone knew what the problem was.  It just mysteriously fixed itself.  The technician was supposed to come to the house yesterday after 5, and on my lunch break yesterday I decided to plug the tv box in to see if anything had changed and it was back to normal... again, noone knows why.  Either way the technician was great too and ran checks on the entire set up so I guess we are fine now.  This took a total of 5 days and the first customer service experience through the chat feature was just horrible.  They had no clue what to do really and very abruptly ended the call without any resolution really... very frustrating. However, the agent on the phone Wednesday, and the technician that came to the house were outstanding and did a great job.  Over and out!

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