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Bluetooth no longer compatible with Ignite TV?

Terdferguson
I've Been Here Awhile

Prior to November 2021, I was able to pair and use multiple sets of Bluetooth headphones. I’m assuming there was an update as the Bluetooth option isn’t even available. I cannot find the option. Was located under device settings. Huge disappointment

 

 

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Re: Bluetooth no longer compatible with Ignite TV?

-G-
Resident Expert
Resident Expert

@Terdferguson wrote:

Prior to November 2021, I was able to pair and use multiple sets of Bluetooth headphones. I’m assuming there was an update as the Bluetooth option isn’t even available. I cannot find the option. Was located under device settings. Huge disappointment


I still see it in "Settings / Device Settings / Audio / Bluetooth Devices"

Re: Bluetooth no longer compatible with Ignite TV?

Terdferguson
I've Been Here Awhile
settings / device settings / audio

Then I have two options
Audio Language (SAP) reset
HDMI Audio Output

That’s it.

Re: Bluetooth no longer compatible with Ignite TV?

@Terdferguson  I don't know what to say.  Other support articles list Bluetooth pairing options in "Device Settings > Audio > Bluetooth Devices"

 

Have you tried issuing the "Bluetooth" voice command?

 

I also see "Settings / Privacy / Bluetooth Devices".  At the moment, I can't think of any settings or options that would disable Bluetooth.

 

 

That said, some Comcast customers have also reported that their Bluetooth settings disappear: https://forums.xfinity.com/conversations/x1/bluetooth-disappears-on-x1-and-posts-also-get-closed/615...

Re: Bluetooth no longer compatible with Ignite TV?

57
Resident Expert
Resident Expert

I have a few suggestions

 

- Reboot the Rogers gateway and box.  

- Do you have another box?  Same results on that box?

- Reboot/re-power the headphone in question

- Do the headphones pair properly with another bluetooth device like a cell phone or tablet?

- Sometimes if a device is already paired with another device (headphone and cell phone), then you may need to reboot the headphone or unpair it from that device before it'll pair with a different device?

- When something is amiss, I usually like to start "from scratch".  In other words, power down, reset, reboot everything.  Then try again.

 

Good Luck.



Re: Bluetooth no longer compatible with Ignite TV?

Don_Ca
I'm a Reliable Contributor

I see it in "Settings / Device Settings / Audio / Bluetooth Devices"  

Re: Bluetooth no longer compatible with Ignite TV?

PerditionII
I've Been Around
Saw this dated discussion about losing Bluetooth option completely under settings, device etc. Has this been resolved. Its happening to me now.

Re: Bluetooth no longer compatible with Ignite TV?

Greetings @PerditionII!

 

I just checked my own box and the Bluetooth settings are still there for me and I haven't seen any news that its being removed.

 

What troubleshooting steps have you tried thus far? If all else fails, a factory reset might be necessary.

 

Regards,

RogersCorey

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