Bluetooth no longer compatible with Ignite TV?

[Terdferguson]

Prior to November 2021, I was able to pair and use multiple sets of Bluetooth headphones. I’m assuming there was an update as the Bluetooth option isn’t even available. I cannot find the option. Was located under device settings. Huge disappointment

**Labels Added**

[-G-]

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@Terdferguson wrote:

Prior to November 2021, I was able to pair and use multiple sets of Bluetooth headphones. I’m assuming there was an update as the Bluetooth option isn’t even available. I cannot find the option. Was located under device settings. Huge disappointment

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I still see it in "Settings / Device Settings / Audio / Bluetooth Devices"

[Terdferguson]

settings / device settings / audio

Then I have two options
Audio Language (SAP) reset
HDMI Audio Output

That’s it.

[-G-]

@Terdferguson  I don't know what to say.  Other support articles list Bluetooth pairing options in "Device Settings > Audio > Bluetooth Devices"

Have you tried issuing the "Bluetooth" voice command?

I also see "Settings / Privacy / Bluetooth Devices".  At the moment, I can't think of any settings or options that would disable Bluetooth.

That said, some Comcast customers have also reported that their Bluetooth settings disappear: https://forums.xfinity.com/conversations/x1/bluetooth-disappears-on-x1-and-posts-also-get-closed/615...

[57]

I have a few suggestions

- Reboot the Rogers gateway and box.  

- Do you have another box?  Same results on that box?

- Reboot/re-power the headphone in question

- Do the headphones pair properly with another bluetooth device like a cell phone or tablet?

- Sometimes if a device is already paired with another device (headphone and cell phone), then you may need to reboot the headphone or unpair it from that device before it'll pair with a different device?

- When something is amiss, I usually like to start "from scratch".  In other words, power down, reset, reboot everything.  Then try again.

Good Luck.

[Don_Ca]

I see it in "Settings / Device Settings / Audio / Bluetooth Devices"  

[PerditionII]

Saw this dated discussion about losing Bluetooth option completely under settings, device etc. Has this been resolved. Its happening to me now.

[RogersCorey]

Greetings @PerditionII!

I just checked my own box and the Bluetooth settings are still there for me and I haven't seen any news that its being removed.

What troubleshooting steps have you tried thus far? If all else fails, a factory reset might be necessary.

Regards,

RogersCorey