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Bluetooth no longer compatible with Ignite TV?

Terdferguson
I've Been Here Awhile

Prior to November 2021, I was able to pair and use multiple sets of Bluetooth headphones. I’m assuming there was an update as the Bluetooth option isn’t even available. I cannot find the option. Was located under device settings. Huge disappointment

 

 

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Re: Bluetooth no longer compatible with Ignite TV?

-G-
Resident Expert
Resident Expert

@Terdferguson wrote:

Prior to November 2021, I was able to pair and use multiple sets of Bluetooth headphones. I’m assuming there was an update as the Bluetooth option isn’t even available. I cannot find the option. Was located under device settings. Huge disappointment


I still see it in "Settings / Device Settings / Audio / Bluetooth Devices"



Re: Bluetooth no longer compatible with Ignite TV?

Terdferguson
I've Been Here Awhile
settings / device settings / audio

Then I have two options
Audio Language (SAP) reset
HDMI Audio Output

That’s it.

Re: Bluetooth no longer compatible with Ignite TV?

@Terdferguson  I don't know what to say.  Other support articles list Bluetooth pairing options in "Device Settings > Audio > Bluetooth Devices"

 

Have you tried issuing the "Bluetooth" voice command?

 

I also see "Settings / Privacy / Bluetooth Devices".  At the moment, I can't think of any settings or options that would disable Bluetooth.

 

 

That said, some Comcast customers have also reported that their Bluetooth settings disappear: https://forums.xfinity.com/conversations/x1/bluetooth-disappears-on-x1-and-posts-also-get-closed/615...



Re: Bluetooth no longer compatible with Ignite TV?

57
Resident Expert
Resident Expert

I have a few suggestions

 

- Reboot the Rogers gateway and box.  

- Do you have another box?  Same results on that box?

- Reboot/re-power the headphone in question

- Do the headphones pair properly with another bluetooth device like a cell phone or tablet?

- Sometimes if a device is already paired with another device (headphone and cell phone), then you may need to reboot the headphone or unpair it from that device before it'll pair with a different device?

- When something is amiss, I usually like to start "from scratch".  In other words, power down, reset, reboot everything.  Then try again.

 

Good Luck.



Re: Bluetooth no longer compatible with Ignite TV?

Don_Ca
I'm a Reliable Contributor

I see it in "Settings / Device Settings / Audio / Bluetooth Devices"  

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