Bluetooth Audio Delay

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Michael_O
I've Been Here Awhile
Posts: 2

Bluetooth Audio Delay

Wasn't able to see this on the site. Whenever I connect a bluetooth device (bluetooth headset), it works fine initially and then after 20 min or so, there is a delay between audio and TV picture. Over time, the delay becomes very long (eg. 30 sec) out of sync with the picture. To fix it, I have to turn off the headset and turn it back on. The same thing happens with multiple types of headsets & bluetooth speakers I've used and on multiple ignite boxes I have.

 

Any suggestions?

 

*** Edited Labels ***

57
Resident Expert
Resident Expert
Posts: 4,171

Re: Bluetooth Audio Delay

What is the BT spec on the device. If it's 5.0, then you shouldn't get much delay. If it's 4.1 or 4.2, then a delay is certainly possible. You may wish to research Bluetooth delay and specifications on the internet.  If the audio is not delayed on your TV itself, then this is not a Rogers issue.

 

What about using your BT devices with say an iPhone or similar?



Michael_O
I've Been Here Awhile
Posts: 2

Re: Bluetooth Audio Delay

Yes. It is definitely a rogers ignite issue as the headphones work perfect with iPhone and tablets. The TV is sync'd properly but if you wear the headphone for 20 min or so connected to the ignite box, there will be an audio delay of up to 40 sec. I can change channels and it is still audio from the previously channel. It is really strange. If I shut off the bluetooth headphone/speaker (I've used multiple devices to test it) and restart, it syncs right back up. Same thing happens on all 3 of my Ignite boxes
57
Resident Expert
Resident Expert
Posts: 4,171

Re: Bluetooth Audio Delay

1. What version of BT is the device?

 

2. What is the make/model of the device?  How is the device connected to Rogers box?  They only have one HDMI output which usually goes directly to the TV or an AVR?

 

3.  Have you tried connecting the BT device to the TV's optical output (turning off the TV's internal speakers) if that's possible with the device?



-G-
Resident Expert
Resident Expert
Posts: 2,498

Re: Bluetooth Audio Delay


@57 wrote:

2. What is the make/model of the device?  How is the device connected to Rogers box?  They only have one HDMI output which usually goes directly to the TV or an AVR?


The Ignite TV set-top boxes can be paired with a Bluetooth audio device: https://www.rogers.com/customer/support/article/how-to-use-bluetooth-on-ignite-tv



57
Resident Expert
Resident Expert
Posts: 4,171

Re: Bluetooth Audio Delay

@-G- Thanks for that information.  I was not aware of that option.  If this is what's being used, the BT device may not be "self correcting" with the Rogers IgniteTV box properly.  I believe that many devices "talk to each other occasionally" to ensure that sync is in place, etc.  Again I ask though what is the make/model of the device and what is the BT version - 4.1, 4.2, 5.0?  Different versions may have different capabilities - I know they do in terms of delay.

 

What happens when you're not viewing live, but rather a recording?  What happens when you pause a recording or FF and come back to "play". When you hit "play" it should "self correct"?



glen1755
I've Been Around
Posts: 1

Re: Bluetooth Audio Delay

Brutal - just absolutely brutal. Constantly falls out of sync. This NEVER happens with iPhone or other apps, but a constant problem with Rogers. We get what we pay for....
RogersRob
Moderator
Moderator
Posts: 71

Re: Bluetooth Audio Delay

Hello @glen1755,

Congratulations on your first post and welcome to the Community. 

Experiencing audio delays can certainly be annoying, we'd like to troubleshoot the issue with you. 
Can you answer some questions concerning the issue, as mentioned in a previous post by @57

  • What version of Bluetooth is the device?
  • What is the make/model of the device?  How is it connected to the Rogers box?  
  • Have you tried connecting the Bluetooth device to the TV's optical output (turning off the TV's internal speakers) if that's possible with the device?

Looking forward to your reply. 

 

RogersRob

Bobbi1977
I'm Here A Lot
Posts: 5

Re: Bluetooth Audio Delay

I’m having the same issues. Sigh. Very frustrating. Trying to find a solution also.
RogersZia
Moderator
Moderator
Posts: 1,406

Re: Bluetooth Audio Delay

Good evening @Bobbi1977,

 

Welcome to the Rogers Community Forums.

 

We'll try our best to assist you with the issues you're experiencing with the Bluetooth audio delay. I'm assuming the device in question is connected to the Ignite TV set top box. Can you please confirm the following:

 

  • What is the make/model of the device?
  • What version of Bluetooth is the device?
  • Do you notice a delay in audio when you connect your Bluetooth device to other devices?

 

Just need a little bit more info to assist you further. 

 

 

RogersZia