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Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices

ramjetejmar
I've Been Here Awhile

I have upgraded my internet service and a new Modem (Ignite WiFi Gateway) was installed.

Over the past month, I have installed some devices on my Wi-Fi network using the Echo Plus. With some of the plugs, I encountered an issue with the compatibility of the device and the Modem having to do with the dual networks (2.4GHz and 5GHz). I went to 10.0.0.1 to find out the names

It appears that the two Networks have in part the same name. However, anything after that is beyond my understanding of this system.

My understanding was that the appropriate network would be assigned to a new device automatically. With some research, I was able to find a go around and install some of the devices.

I am now trying to connect a Wi-Fi Cloud Camera 360Eye(S) but once again, I am getting the error message that the device is not compatible with the 5GHz network.

While searching for a solution, I found out that the possible cause of this would have to do with having both networks with the same name. I would appreciate any help in how to go about changing the names of the two network and whether or not that would affect the already installed devices using the 2.4 GHz.

Thanks in advance for any assistance you may provide.

 

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33 REPLIES 33

Re: Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices

RogersTony
Moderator

Hello, @ramjetejmar

 

Welcome to the Rogers Community Forums! 😃

 

Band steering is a great feature that helps simplify Wi-Fi setups for a lot of users but it does tend to cause issues with devices that are only compatible with 2.4 GHz Wi-Fi.

 

One way you can get around this would be to log in to modem like you have and temporarily change the name of the 5G network. Once changed attempt to connect your devices to the 2.4G network. Once they have successfully connected and are working you can change the network name of the 5G network back to what it was before. Your 2.4G only devices should remain connected even after the 5G network name is restored.

 

Let us know if this solution works for you!

 

RogersTony

Re: Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices

ramjetejmar
I've Been Here Awhile

Hello Rogers' Tony,

I am sad to report that the name change didn't work. I also Reset the Modem after making the name change.

I will try a few more variations when I have more time. I will also have to check the device itself to make sure it is in good condition although I'm not sure how to go about that . . . yet.

Thanks for your reply and suggestion. I appreciate it.

 

Roger

 

Re: Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices

Could this be due to the "Prefer Private Connection" option being enabled in WiFi settings on the XB6?

 

I'm truly asking this as a question because I can't find any information as to what this option really does.  If it's the equivalent of what's typically called "AP Isolation" then having this option enabled would block network connectivity between any devices that are connected to the XB6 via WiFi.



Re: Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices

-G-
Resident Expert
Resident Expert

"Prefer Private Connection" option is actually in "Connected Devices > Devices"

 

WARNING:  I still have no idea what this does.  I tried unchecking the option on my XB6 this morning and was then unable to log into the modem again.  I ended up doing a Factory Reset.