@doradevera wrote: The guide does not appear on the tv, we’ve tried everything but there’s still no visual on the screen. No guide either. We have a Sharp Aquos tv.
Did you make any changes to your Video Display settings (or any other Device Settings) before you lost video from the set-top box?
This is a long shot, but you could try to change the video output resolution to 720p to see if you can get video again. You will have to do this "in the blind" but it can be done by keying a specific sequence with the remote.
With the TV on and the Ignite set-top box tuned to a channel, key in the following sequence: Press and hold the Rogers (menu) button for three seconds, then key in: "Up Up 2". At this point, a popup saying "Enter Control Code" will appear on your screen, prompting you to enter a 4-digit number. Key in: "0 7 2 0"
Hopefully you will get video back again. Also, just to be clear, the "Up" key is the up directional key, located above the OK/Select button.
@doradevera wrote: It worked! Thank you so much! Although it is in a weird colour, is there any way to fix this? And again, thank you 🙂
Glad to hear that we made some progress.
First, that output resolution change that you made was a temporary override of your settings. Go into "Settings / Device Settings / Video Display / Video Output Resolution" and pick a resolution that you want to save. Click the "OK/Select" on the option setting, even if it has a ✔️ next to it. If the test screen looks good, save (keep) that setting.
As for the colour issues, it could be caused by a number of different things. First reset both the TV and the set-top box by pulling the power plug. Wait a few seconds, then power them back up again. This may or may not reset the problem.
If you still have colour issues, it again could be caused by a HDMI handshake problem, or possibly a problem with your cable. Make sure that the firmware on your TV is up to date. You can also try reversing how your HDMI cable is plugged in. If yours happens to be directional, it will have an arrow on it, and the arrow should point to the TV.