We often have the same channel on in the kitchen and living room. With our new Ignite boxes, the timing is always different between the 2. Is there a way to synchronize the programming so both boxes are aligned?
Hi, and welcome to the Community!
I haven't been able to find a great solution for this. This happens with Ignite TV because even though the two set-top boxes are tuned to the same channel, they don't actually share a common network stream, and the two streams can be slightly out of sync with each other.
I can sometimes get the boxes in sync by changing to another channel and then back again. Try this on one TV, then the other. If that doesn't work, go to the TV that is slightly ahead and pause the program stream for a split second.
Also keep in mind that even if you get lucky and the two streams happen to be in sync right from the beginning, when you pause (or rewind) the program on one TV and then press Exit to go back to Live TV, the streams may also go out of sync.
Thanks for your post and welcome to the Community!
If you're accustom to traditional cable over coax I suspect that seeing a disparity in the stream would certainly come as a shock! There is certainly likely to be some differences in stream timing as it's being steamed over the internet. It wouldn't be possible to guarantee an exact consecutive playback due to this. If you do have any other questions though definitely let us know!
Voice and lip movement not synchronized. Had a Rogers technician install a new Rogers Ignite TV box yesterday afternoon January 18th. After the technician left I noticed the voice and lip movement of the TV personalities were not synchronized. I refreshed twice our Ignite TV boxes through my Rogers account but without success. This morning January 19th the voice and lip movement were synchronized and normal in appearance. But this afternoon the voice and lip movements did not coincide. Again I refreshed the Ignite TV boxes but to no avail. On occasion some vocal statements are slurred and unintelligible.
Sorry to hear you're having an issue with your Ignite TV! Just to confirm this sync issue is occurring on all boxes? I would definitely recommend reaching out to technical support at your convenience while the audio is out of sync so that the connection can be tested. It's possible there may be either a WiFi or an RF level issue that can be identified and resolved for you.
Alternatively you can reach out to us here @CommunityHelps. For more information on our PM system you can check out our blog.