Ask an Expert: Ignite TV Pt. II

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Resident Expert
Resident Expert
Posts: 261

Re: Ask an Expert: Ignite TV Pt. II

I would also like to ask about what's happening with regard to the Stingray Music channels.  Back in August, Stingray issued a press release about the new deal that they signed with Rogers.  It said:

 

The new agreement will offer more flexibility and choice for viewers with options to choose services based on music preferences.

As part of the agreement, Rogers television customers (cable and IPTV) will have access to Stingray Music audio channels and can also enjoy the Stingray Music mobile app and web player for free. Stingray 4K channels will continue to be available including Stingray Festival 4K, and Stingray Now 4K. The deal also provides Rogers with rights to distribute exciting new Stingray products. More details will be shared at a later date.

 

The press release hinted at exciting things to come.  However, since that deal got signed, the Stingray Music Video channels have been removed from the Flex Channel lineup and an announcement on MyRogers said that these channels would be discontinued on November 15, 2019.

 

Do you have any additional information that you can share with us at this time?  Thanks!



Product Manager
Product Manager
Posts: 14

Re: Ask an Expert: Ignite TV Pt. II


@sadchel wrote:

Currently have Rogers digital TV with 6 boxes. I have 2 questions:

 

1. Can I get 6 boxes with Ingite?

2. How many TV streams come with Ignite?  


1. Yes, you can have up to 10 set-top boxes.
2. You can have as many TV streams in the home as you have set-top boxes.

Product Manager
Product Manager
Posts: 7

Re: Ask an Expert: Ignite TV Pt. II


@TyWilliamsCA wrote:

Ignite & Radio Stations

  • When I was upgrading I was told every channel I had would be available so I was sad to see the radio stations no longer be offered. Stingray is ok but I, and my dog miss the Q107 channel. Will radio stations be making a comeback? 

We hear that customers are missing the radio stations, and we’re working on integrating them back into Ignite. Stay tuned!

 


Free to me - Subscription required channels appearing
  • How do I remove channels I do not have a subscription too? The Free to Me option still shows channels I don't have a subscription too which is pretty annoying 

We have attempted to duplicate this issue but were unsuccessful. Please reach out to our Technical Support team for further assistance with this.

 


Show me what movies are on
  • How can we make this show it shows movies you have access to, not movies on channels you don't have a subscription too? Show me just the movies I have access too 

There are two other ways to access “Free to Me” movies, which includes both Live and On Demand movies:

 

  1. Through the “On Demand” -> “Movies”  there is a swimlane that lists “Free to me”.  This will include movies that are “On Now” as well as “On Demand”.
  2. Alternatively, you can go to “On Demand” -> “Movies” -> Any swimlane that has “View All” -> “Filter” -> “Free to Me”. This list will also include movies that are “On Now”

 


Plex
  • Netflix and Amazon are great but integrating Plex would be fantastic... how do we get this on the roadmap 😉

Thanks for the feedback on Plex.  We’re always working on seeing what further apps we can integrate into our platform.

 


Bridge Admin Password
  • Why can't I access my modem when its in Bridge mode? The admin account password must get changed when you toggle Bridge mode on - this is confusing? Is this expected? If so why? 

While we do not support a bridged Gateway setup, you should still be able to access the Admin settings even if the modem is bridged. You may need to call in to technical support for this issue if it persists.

 


WiFi Settings
  • Why do you hide the Wi-Fi settings through a special sequence in the remote? This menu should be accessible with perhaps a warning to not modify unless you know when your doing. 

Changing the Wi-Fi settings on the Ignite TV boxes can result in connectivity issues, as a precaution this setting is not easily accessible to avoid connectivity issues arising by accident.

 

Cheers!

 

 

Product Manager
Product Manager
Posts: 7

Re: Ask an Expert: Ignite TV Pt. II


@bruinfn4lf wrote:

Are the local RogersTV channels included in Ignite TV? In London it would be channel 13 on digital cable


All Rogers TV stations are included and available with Ignite TV. And the benefit with Ignite is that if the channel is located on channel 13 in London on DTV, it would continue to be available in that position for Ignite. Not to mention that the channels are also available through Ignite 2nd screen.

 

Thanks!

Product Manager
Product Manager
Posts: 7

Re: Ask an Expert: Ignite TV Pt. II


@-G- wrote:

Once rather frustrating things about Ignite TV is that packages, such as Popular, don't allow you to select popular Bell Media-owned channels as Flex Channels.  Lower-end tiers offer less choice and less value.

 

If you look at: https://www.rogers.com/consumer/tv/crave

Crave + Movies + HBO with STARS (at $23.95 / month) is only available on Digital TV

To get the same on Ignite, you have to pay $19.95 / month for Crave + Movies + HBO and then pay an additional $8.95 / month for Stars... or be forced to go with a higher-tier package that includes (unwanted and unneeded) US Superstations.

 

Flex channels are great, in theory.  With Premier, we can finally get rid of "zombie channels" that nobody watches anymore.  However, it would be nice to get better value in the lower-tier packages and the theme packs that we subscribe to as well.


We value this kind of feedback, we are always looking at how to optimize our packages and provide more choice to our customers. Thanks for your suggestion!

Product Manager
Product Manager
Posts: 7

Re: Ask an Expert: Ignite TV Pt. II


@Datalink wrote:

Yup, the phone service will remain a problem going forward.  

 

Speaking of that, ok, Ask the Expert, expert.  Whats the Ring Equivalency Number for both the Arris and Technicolor XB6.  I've asked this previously and I've never had a response.  For the responding expert, here's a Wikipedia reference:

 

https://en.wikipedia.org/wiki/Ringer_equivalence_number

 

So, the REN number in Canada if I remember this correctly is 5 which translates to a number of telephones in the house, whose total REN does not exceed 5.  If the modem's REN is too low, it won't ring the connected telephones, or, the ring won't be noticeable.  These problems have been reported by new users, so, whats the REN for both XB6 models?  


The Ring Equivalence Number of the Arris and Technicolor XB6 Gateway is 5.

Highlighted
I've Been Here Awhile
Posts: 4

Re: Ask an Expert: Ignite TV Pt. II

What is “Ignite 2nd screen”?

Resident Expert
Resident Expert
Posts: 261

Re: Ask an Expert: Ignite TV Pt. II


@Rogers_D wrote:

The Ring Equivalence Number of the Arris and Technicolor XB6 Gateway is 5.


Thanks!  Could you please share where you were able to find this information?  Was it available from any public sources?  There seems to be very little technical information available about the "Xfinity" hardware, and that's typically limited to documents that get submitted when obtaining industry certification or (leaked) early draft documents that are not necessarily representative of the final product.



I'm a Reliable Contributor
Posts: 183

Re: Ask an Expert: Ignite TV Pt. II

So nobody with Ignite has a old AVR Receiver?, with no HDMI, just Optical Inputs?  I can't believe I'm the only one with this problem with the Ignite Cloud Recordings.  The technician said he has not had this problem in over 1 year he has connected the Ignite service.  Guess I have to fork over $$ to buy a new system.  What a headache!

Resident Expert
Resident Expert
Posts: 3,026

Re: Ask an Expert: Ignite TV Pt. II

@Square : Optical can carry DD5.1 signals, so I'm sure that other people have an AVR that has optical inputs, however, perhaps they are set up slightly differently in their passthrough configurations or their TVs, or use an HDMI to HDMI/Optical converter instead of going "through" their TVs, etc. There are a number of ways to skin a cat.

 

What happened to the issue of DD5.1 on live TV vs. improperly encoded DD5.1 on recorded programming that you spoke of earlier?  Has that gone away now?  Perhaps we're missing something in your troubleshooting efforts?  Something is not clear here.