Ask an Expert: Ignite TV Pt. II

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Resident Expert
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Posts: 279

Re: Ask an Expert: Ignite TV Pt. II


@Rogers_Red5 wrote:

Is there any way for us to clear the stored history of all content that we previously viewed on Ignite TV?  Some may want to do this to reset the suggested content that's offered.  Others may want to do this for privacy reasons.


  • There are two options here.

    • If you want to clear something in specific that’s been watched such as a movie, you can select the movie, click on the “…” button on the right, and select “Mark Unwatched”
    • You can clear “Recently Watched” history by pressing the “Last” button, followed by the “d” button.

I already do that... it's not very convenient... and it would be nice to have an option, similar to what Fibe TV offers, where you can view your entire History and delete any specific (or all) stored items in History.  I also, personally, find suggested content to be rather annoying.  Others find building viewership profiles rather creepy.  I hope, for everybody's sake, that we will have better options in the future.

 

 


Can we PLEASE get the ability to COMPLETELY disable Wi-Fi on the XB6 modem/gateway?  Even with "bridge mode" enabled, the XB6 still has several hidden networks active and there is no way to disable those or to disable the radios on the XB6.  When using an external Wi-Fi mesh network, Wi-Fi on the XB6 serves no purpose and just pollutes the local Wi-Fi environment with unnecessary interference.  (Personally, I would rather have the option of using my own network gear with a Technicolor TC4400 modem.)

 

At this time, we’re currently offering our customers the option to control their Connected Home experience through the Ignite WiFi Hub, where all their devices ride on the Wi-Fi that the XB6 modem and Ignite WiFi pods deliver.

Don't take this the wrong way but I would rather manage my own "Connected Home" experience on my own hardware.  I've already had a VERY negative experience with Ignite WiFi Hub enabling Wi-Fi on my XB6, even in bridge mode, with every indicator on the XB6 saying that WiFi was disabled when it was not.  Even tech support could not see that Wi-Fi had been enabled.  My Wi-Fi scanner said otherwise.  For more info, see this thread.

 

In the process of trying to figure out what was going on, Tech Support replaced by XB6, and the Field Tech replaced my Technicolor unit with an Arris model.  That didn't fix the problem and now I'm stuck with a modem with an Intel Puma chipset and even buggier firmware.

 

In my opinion, the biggest "plus" about Ignite TV is that is works on 3rd-party WiFi and that the XB6 has Bridge Mode.  Less is more.  If I can't disable Wi-Fi on the XB6 completely, I'll surround the unit with a Faraday cage.

 

 


Can you say anything about ongoing efforts to further improve picture quality on Ignite TV?  It looks a lot better now than what I saw when I initially tried it out it in a Rogers store last year.  However, some would like to see better quality on 4K channels.  (Of course, that's subject to the quality of the source content.) 

I would like to see better encoding of interlaced content: Picture quality, especially when you have a scene with a slow pan, looks awful; the only way that I can describe it is that it looks similar to telecine judder.


This is definitely one of our top priorities. We monitor the status and quality of our streams and are constantly working to tweak and improve on them.  Can you provide some examples which channels/what time you are seeing the issues? As you mentioned, many times this requires us to go back to the source.

Sure!  Watch "Star Trek: Generations" the next time that it airs on CTV Sci-Fi, specifically the opening scene, as the "camera" pans to follow the champagne bottle as it moves against the star field background.

 

For another example, watch "Hot Ones", between scenes ,when they show the next hot sauce that they are about to sample.  Note the judder when the camera pans across the bottles on the table.  "Hot Ones" airs on Global after Saturday Night Live.

 

Thanks very much!



I'm Here A Lot
Posts: 6

Re: Ask an Expert: Ignite TV Pt. II

Looking forward to Ignite later this week!

 

A few questions... 

 

I can't seem to find a "manual" anywhere to give me an idea of what settings there are within the Xi6 box?  I assume it would be only accessed via an on-screen interface, but perhaps there's a web portal too?

 

On the networking side, I'm looking to hard wire the boxes, but also place them on a Vlan within my L3 network.  I assume DHCP will work, are there any address restrictions?  Can I set a static address?

 

As well, are they looking to connect to a multicast address range?  I would have the ignite modem in bridged mode supplying WAN to my Router / L3 swtich arrangement, but can enable multicast routing if needed.  Also, curious if they need to be in the same broadcast subnet (if they are communicating in anyway over SSDP or whatever).  As well, any firewall / NAT info would be wonderful!

 

Any advanced networking information / deeper settings information would be greatly appreciated!

Resident Expert
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Posts: 6,297

Re: Ask an Expert: Ignite TV Pt. II

Ok, so the question was:

 

Can we PLEASE get the ability to COMPLETELY disable Wi-Fi on the XB6 modem/gateway?  Even with "bridge mode" enabled, the XB6 still has several hidden networks active and there is no way to disable those or to disable the radios on the XB6.  When using an external Wi-Fi mesh network, Wi-Fi on the XB6 serves no purpose and just pollutes the local Wi-Fi environment with unnecessary interference.  (Personally, I would rather have the option of using my own network gear with a Technicolor TC4400 modem.)

 

 

The response to the question was:

 

"At this time, we’re currently offering our customers the option to control their Connected Home experience through the Ignite WiFi Hub, where all their devices ride on the Wi-Fi that the XB6 modem and Ignite WiFi pods deliver."

 

So, not trying to be peeved about the response, but, basically I am.  That's like someone asking "what colour is the sky", to which the answer is " the cheese is really good".  Really, that's the answer?  

 

If you look around the forum, specifically at the Ignite TV performance issues, where the Xi6 connects via wifi, as does Bell's system, and maybe Start, Teksavvy, Cogeco, etc, etc, part of the solution is to cut down on the number of wifi networks that are running, instead of plowing ahead and running as many wifi networks as you possibly can out of one modem.  Multiply that by tens of modems nearby and you have nothing but chaos.  Consider the big picture here and also consider that users, in many but not all cases, have their own routers and access points which are far superior to anything that Rogers offers or will ever offer.  Same goes for any other ISP.  Simply saying that we're going along with Intel and Comcast's plan to rule the world with mediocre equipment is not an adequate answer.  

 

So, lets try this again, when is Rogers going to provide the ability to COMPLETELY disable Wi-Fi on the XB6 modem/gateway?



Resident Expert
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Posts: 279

Re: Ask an Expert: Ignite TV Pt. II


@schmoggles wrote:

On the networking side, I'm looking to hard wire the boxes, but also place them on a Vlan within my L3 network.  I assume DHCP will work, are there any address restrictions?  Can I set a static address?

 

As well, are they looking to connect to a multicast address range?  I would have the ignite modem in bridged mode supplying WAN to my Router / L3 swtich arrangement, but can enable multicast routing if needed.  Also, curious if they need to be in the same broadcast subnet (if they are communicating in anyway over SSDP or whatever).  As well, any firewall / NAT info would be wonderful!

 

Any advanced networking information / deeper settings information would be greatly appreciated!


You won't get an official response from Rogers to these questions because such a configuration would be completely unsupportable from their perspective.

 

By default, the XB6 assigns internal IPv4 addresses in the 10.0.0.0/24 range but the Xi6 set-top boxes don't have any addressing restrictions that I know of.  Ignite TV uses IPv6 so you will need to ensure that this is working absolutely PERFECTLY on your hardware.  Streams are unicast, so there are no complex firewall rules or any need to get IGMP working.  I have all of my set-top boxes in the same broadcast domain.  I don't think that this is an absolute requirement but any (even moderately) complex L3 topology will push the limits beyond what I suspect has ever been tested.

 

I'd suggest using something like 192.168.10.0/24 for your internal LAN's IPv4 address space.  You can still log into the XB6 by going to http://10.0.0.1 , even when the unit is in bridge mode.  (It will do the routing for such a connection internally.)  Obtain external addresses with DHCP and DHCPv6.  The advantage to this setup is that it allows you to put the the XB6 back into gateway mode (with minimal disruption) in the event that the Rogers Tech Support team needs to do troubleshooting.

 

My fallback configuration (when dealing with tech support) is to put the XB6 into gateway mode and connect the Xi6 set-top boxes (wired) to a simple switch that is uplinked directly to the XB6.



I'm a Reliable Contributor
Posts: 186

Re: Ask an Expert: Ignite TV Pt. II

Thank you.  I did switch to Expert and now every thing works, but the recordings still are not playing back in DD 5.1.   The AVR shows DD 5.1, but the sound is only coming out the front left and right speakers only.

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Posts: 3,049

Re: Ask an Expert: Ignite TV Pt. II

@Square : Please be aware that some channels send what I call "improperly encoded" DD5.1.  These channels include CBC, CBCNN, PBS, etc when the original programme is not available in DD5.1. I'm not sure if all of your recordings are sending improperly encoded DD5.1, however, it's something for you to be aware of. Please see the following FAQ on the topic, Note 1.:

 

https://www.digitalhome.ca/forum/30-57s-home-theatre-faqs/17870-faq-whats-available-dd5-1-a.html



I'm a Reliable Contributor
Posts: 186

Re: Ask an Expert: Ignite TV Pt. II

Yes, switching to Expert mode fixed the Live Tv channel problem.   When I record NBC, CBS, all major networks that are DD 5.1 on Live Tv are not DD 5.1 when I watch my recordings.

I'm Here A Lot
Posts: 6

Re: Ask an Expert: Ignite TV Pt. II

Gotcha - thanks!
I'm a Reliable Contributor
Posts: 186

Re: Ask an Expert: Ignite TV Pt. II

Thank you.  Yes, I should have mentioned ALL my recordings do not play proper DD 5.1.  Either the Cloud PVR is not doing some thing right, or the Cloud Recordings do not work properly with Optical connection.  The technician is coming tomorrow, but I have my doubt he can fix it.

Resident Expert
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Posts: 279

Re: Ask an Expert: Ignite TV Pt. II


@schmoggles wrote:
Gotcha - thanks!

No problem!  If you have any further questions, feel free to post in a separate thread.

 

One other thing: I noticed that you wanted to go with a fully wired configuration.  That should work but I discovered a REALLY weird quirk in my testing.  I normally have my Xi6's connected wirelessly.  The Arris Xi6's also worked fine when I connected them wired... but they still maintained an active wireless connection, even though they don't transmit data any over that link.

 

What's even stranger is that I had my Xi6's connected wired and then switched out my wireless mesh with a (not entirely stable) access point... and the Xi6's were NOT happy.  They missed processing video segments from time to time and that resulted in a glitchy picture.  I made a configuration change to the access point and everything went back to normal again.  No data was ever sent on the wireless link but the Xi6's were unhappy with the unstable wireless network.

 

Another time, I powered my wireless mesh off and (again) the Xi6's were not happy.  What's weirder is that they then established another wireless connection... but I have no idea to what.  A default fallback SSID?  With my XB6... that's in bridge mode?  With my neighbour's XB6?

 

If you can, try to get a Technicolor XB6; they have a Broadcom chipset.  Also try to get the newer Xi6-T (Technicolor) set-top boxes.