Ask an Expert: Ignite TV Pt. II

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I'm a Senior Contributor
Posts: 259

Re: Ask an Expert: Ignite TV Pt. II

Web portal favorites and favorites on the Ignite boxes are not the same.

 

I just went through and removed all the favorites channels on the Web portal and they have no effect on the favorites on the Ignite boxes. Even after restarting the Xi6.

 

Bill

I Plan to Stick Around
Posts: 16

Re: Ask an Expert: Ignite TV Pt. II

Need to expand ability to watch Ingite tv on other tv's or devices.  As a Rogers customer we are aware of the Bell Fibe app being available on many more devices.  Please expand Ignite tv app for any or all of the following

 

Ignite tv app for apple tv box

Ignite tv app on iPhone or iPad able to cast to tv

Ignite tv app for Fire tv or fire stick

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Posts: 69

Re: Ask an Expert: Ignite TV Pt. II

Ok will follow-up with support tks.

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Posts: 69

Re: Ask an Expert: Ignite TV Pt. II

Thanks Bill...responded to the Experts before I saw you had responded to my post as well.  I guess I will just go ahead and set up favorites on the Web Portal then.  It is strange that the two seem to be separate operations.  I would have gone this route before if it were not for fear of creating some sort of issue with the TV boxes.

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Posts: 17

Re: Ask an Expert: Ignite TV Pt. II


@-G- wrote:

@TyWilliamsCA  I can still go to http://10.0.0.1/ and log into my XB6 when it is in bridge mode.  (It might be a configuration issue on your side.  If you like, I would be happy to describe my working setup in another thread.)


This is the strange part... when it was set up I had the tech place it in Bridge mode and found I couldn't access it using the default admin/password so I reset the modem completely, set a new password, ran it for a day in gateway mode then switched to Bridge. I was able to login without issue every time when using Gateway mode. Since changing to Bridge mode the same login credentials no longer work leaving me unable to access the router (default options dont work either)

 


@-G- wrote:

Another request: It would be really nice if a comprehensive list of Ignite TV error codes could be available on rogers.com


+1 to this! Document, document, document!!! 

Product Manager
Product Manager
Posts: 7

Re: Ask an Expert: Ignite TV Pt. II


@98765432l wrote:

Need to expand ability to watch Ingite tv on other tv's or devices.  As a Rogers customer we are aware of the Bell Fibe app being available on many more devices.  Please expand Ignite tv app for any or all of the following

 

Ignite tv app for apple tv box

Ignite tv app on iPhone or iPad able to cast to tv

Ignite tv app for Fire tv or fire stick


Hi @98765432l ,

 

We have a lot of exciting new features that will be coming to Ignite TV. Stay tuned!

 

 

I Plan to Stick Around
Posts: 17

Re: Ask an Expert: Ignite TV Pt. II


@Biollw wrote:

Square:

 

What audio mode do you have the Xi6 in? In the audio settings set it to expert mode then all audio modes pass through to your AVR as transmitted.


This was bugging me too so I'll switch mine to Expert, today I learned 🙂 

Not to beat a dead horse but this is a great example of a feature that isn't documented properly and should be because the limited text shown in the menu setting isn't overly helpful. 

I Plan to Stick Around
Posts: 16

Re: Ask an Expert: Ignite TV Pt. II

 

 

Christmas shopping is upon us.  I hope you announce your new features soon as this would be a good time to offer an app for apple and fire products

 

thanks

Resident Expert
Resident Expert
Posts: 276

Re: Ask an Expert: Ignite TV Pt. II


@TyWilliamsCA wrote:

@-G- wrote:

@TyWilliamsCA  I can still go to http://10.0.0.1/ and log into my XB6 when it is in bridge mode.  (It might be a configuration issue on your side.  If you like, I would be happy to describe my working setup in another thread.)


This is the strange part... when it was set up I had the tech place it in Bridge mode and found I couldn't access it using the default admin/password so I reset the modem completely, set a new password, ran it for a day in gateway mode then switched to Bridge. I was able to login without issue every time when using Gateway mode. Since changing to Bridge mode the same login credentials no longer work leaving me unable to access the router (default options dont work either)


If you can, try connecting a computer with a wired connection (and, ideally, a software firewall) directly into the XB6 (temporarily, in place of your router) for a quick test to see if you can log in, just to make sure that your difficulties are not due to a routing issue.



Product Manager
Product Manager
Posts: 7

Re: Ask an Expert: Ignite TV Pt. II

@-G- wrote:

@RogersJose  / @Rogers_D  / @Rogers_Red5  Thanks very much for participating in this event!

It's quiet here, so I'll ask a few more questions. 

Are there plans to expand the Cloud PVR storage?  200 Hours sounds like a lot but it fills up VERY quickly.


We do have plans to expand the CPVR storage capacity in the future, stay tuned!

 


Are there any plans to offer an Ignite TV app on Apple TV?


We have a lot of exciting new features that will be coming to Ignite TV. Stay tuned!

 


Fibe TV offers both a "Tile" and a "List" view when browsing content.  Can we get "List View" added to Ignite TV?  Currently, if I try to browse "All Movies" in "Crave + Movies + HBO", I see 1015 available titles.  It's REALLY painful going though such a list 6 titles at a time.


Thank you for the feedback! We are always working with our partners to enhance the user experience to make your life easier. For now, I would recommend leveraging the “Filter” and “Sort” options to narrow down the larger listings.

 


Is there any way for us to clear the stored history of all content that we previously viewed on Ignite TV?  Some may want to do this to reset the suggested content that's offered.  Others may want to do this for privacy reasons.

 


  • There are two options here.

    • If you want to clear something in specific that’s been watched such as a movie, you can select the movie, click on the “…” button on the right, and select “Mark Unwatched”
    • You can clear “Recently Watched” history by pressing the “Last” button, followed by the “d” button.

 


Can we PLEASE get the ability to COMPLETELY disable Wi-Fi on the XB6 modem/gateway?  Even with "bridge mode" enabled, the XB6 still has several hidden networks active and there is no way to disable those or to disable the radios on the XB6.  When using an external Wi-Fi mesh network, Wi-Fi on the XB6 serves no purpose and just pollutes the local Wi-Fi environment with unnecessary interference.  (Personally, I would rather have the option of using my own network gear with a Technicolor TC4400 modem.)

 

At this time, we’re currently offering our customers the option to control their Connected Home experience through the Ignite WiFi Hub, where all their devices ride on the Wi-Fi that the XB6 modem and Ignite WiFi pods deliver.

 


Can you say anything about ongoing efforts to further improve picture quality on Ignite TV?  It looks a lot better now than what I saw when I initially tried it out it in a Rogers store last year.  However, some would like to see better quality on 4K channels.  (Of course, that's subject to the quality of the source content.) 

I would like to see better encoding of interlaced content: Picture quality, especially when you have a scene with a slow pan, looks awful; the only way that I can describe it is that it looks similar to telecine judder.


This is definitely one of our top priorities. We monitor the status and quality of our streams and are constantly working to tweak and improve on them.  Can you provide some examples which channels/what time you are seeing the issues? As you mentioned, many times this requires us to go back to the source.

 


"Ask an Expert" events are always great.  However, is there any other official channel where we can submit feature requests and other suggestions for consideration?

 Feel free to reach out to us via Social Media on Twitter or Facebook or here in the Community Forums to provide us with your suggestions and feedback!

 

Thanks!