Ask an Expert: Ignite TV Pt. II

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Moderator
Moderator
Posts: 720

Ask an Expert: Ignite TV Pt. II

Alright everyone! The time has come, Product Managers @RogersJose@Rogers_D,  and @Rogers_Red5 are here for the next 3 days to answer all your questions about Ignite TV, Ignite WiFi Hub, your Ignite Internet Modem and any other questions you may have.


They will do their best to answer your questions on a first come - first serve basis. But we all know some questions are easier than others, so please allow time for them to get the best answer for you. We promise, no question will go unanswered, no one will be left out.


Remember, you must be a registered user to post a question. Not registered? Click here to sign up.


Ask an Expert Guidelines


Here are some guidelines to keep the event running smoothly. As always, our Community Guidelines and Terms of Use apply.


1. If you have a question to ask, simply post in the Ask an Expert: Ignite TV Pt. II thread. The Experts will reply as soon as they have your answer.


2. @RogersJose, @Rogers_D, and @Rogers_Red5  will be available to answer questions throughout the entire 3 days, but please patient and allow time for a response.


3. @RogersJose, @Rogers_D, and @Rogers_Red5 will not be able to comment on products or services that haven't been announced so please keep the conversation on topic for the event and the Community.

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Resident Expert
Resident Expert
Posts: 254

Re: Ask an Expert: Ignite TV Pt. II

There have been signs that an "Amazon Prime Video" App will be "coming soon" to Ignite TV for a while now.  Do you have any updates as to when this might happen?  Are there firm plans to add support for any other streaming services?  Some have asked about the possibility of a "Disney+" App.



Product Manager
Product Manager
Posts: 7

Re: Ask an Expert: Ignite TV Pt. II


@-G- wrote:

There have been signs that an "Amazon Prime Video" App will be "coming soon" to Ignite TV for a while now.  Do you have any updates as to when this might happen?  Are there firm plans to add support for any other streaming services?  Some have asked about the possibility of a "Disney+" App.


Amazon Prime Video is indeed coming soon! There have been various complications arising from the setup that prevented us from launching it just yet, we want to make sure it can be properly troubleshot before releasing into the wild. Certainly within the month, barring any unforeseen further issues. We are also looking forward to launching it, it is so popular, “Amazon Prime” shows up in our Voice search term results, even though it hasn’t launched yet! As for other services, know that we are actively investigating app expansions into other video streaming services, but cannot yet release which ones until we have contractual terms set up. And we hear you about Disney+! Certainly a hot topic. Know that it is being worked on, knowing how popular it is, but won't be on Ignite for the time of its Canadian launch due to the time needed to work out contracts and the technical integration. I can assure you that we are working hard to add more apps to Ignite for sure, to enhance the product that much more!

Resident Expert
Resident Expert
Posts: 254

Re: Ask an Expert: Ignite TV Pt. II

@RogersJose  / @Rogers_D  / @Rogers_Red5  Thanks very much for participating in this event!

 

It's quiet here, so I'll ask a few more questions.  🙂

 

Are there plans to expand the Cloud PVR storage?  200 Hours sounds like a lot but it fills up VERY quickly.

 

Are there any plans to offer an Ignite TV app on Apple TV?

 

Fibe TV offers both a "Tile" and a "List" view when browsing content.  Can we get "List View" added to Ignite TV?  Currently, if I try to browse "All Movies" in "Crave + Movies + HBO", I see 1015 available titles.  It's REALLY painful going though such a list 6 titles at a time.

 

Is there any way for us to clear the stored history of all content that we previously viewed on Ignite TV?  Some may want to do this to reset the suggested content that's offered.  Others may want to do this for privacy reasons.

 

Can we PLEASE get the ability to COMPLETELY disable Wi-Fi on the XB6 modem/gateway?  Even with "bridge mode" enabled, the XB6 still has several hidden networks active and there is no way to disable those or to disable the radios on the XB6.  When using an external Wi-Fi mesh network, Wi-Fi on the XB6 serves no purpose and just pollutes the local Wi-Fi environment with unnecessary interference.  (Personally, I would rather have the option of using my own network gear with a Technicolor TC4400 modem.)

 

Can you say anything about ongoing efforts to further improve picture quality on Ignite TV?  It looks a lot better now than what I saw when I initially tried it out it in a Rogers store last year.  However, some would like to see better quality on 4K channels.  (Of course, that's subject to the quality of the source content.)  I would like to see better encoding of interlaced content: Picture quality, especially when you have a scene with a slow pan, looks awful; the only way that I can describe it is that it looks similar to telecine judder.

 

"Ask an Expert" events are always great.  However, is there any other official channel where we can submit feature requests and other suggestions for consideration?

 

Thanks!



I Plan to Stick Around
Posts: 17

Re: Ask an Expert: Ignite TV Pt. II

Ignite & Radio Stations

  • When I was upgrading I was told every channel I had would be available so I was sad to see the radio stations no longer be offered. Stingray is ok but I, and my dog miss the Q107 channel. Will radio stations be making a comeback? 

Free to me - Subscription required channels appearing

  • How do I remove channels I do not have a subscription too? The Free to Me option still shows channels I don't have a subscription too which is pretty annoying 

Show me what movies are on

  • How can we make this show it shows movies you have access to, not movies on channels you don't have a subscription too? Show me just the movies I have access too 

Bridge Admin Password

  • Why can't I access my modem when its in Bridge mode? The admin account password must get changed when you toggle Bridge mode on - this is confusing? Is this expected? If so why? 

Plex

  • Netflix and Amazon are great but integrating Plex would be fantastic... how do we get this on the roadmap 😉

WiFi Settings

  • Why do you hide the Wi-Fi settings through a special sequence in the remote? This menu should be accessible with perhaps a warning to not modify unless you know when your doing. 

Beyond this I have been really happy with my IgniteTV service 🙂 

Resident Expert
Resident Expert
Posts: 254

Re: Ask an Expert: Ignite TV Pt. II

@TyWilliamsCA  I can still go to http://10.0.0.1/ and log into my XB6 when it is in bridge mode.  (It might be a configuration issue on your side.  If you like, I would be happy to describe my working setup in another thread.)

 

However, for some reason, I lost the ability to log into my modem when "Connected Devices > Devices > Prefer Private Connection" is disabled.  So...  now I have to ask, what does this setting do?  It's not documented anywhere.

 

Re: the obscure key sequence to initiate a Wi-Fi pairing, it's not something that is required in a default configuration with Xfinity so that might be why it's hidden.  It may also be hidden to prevent less technical users from inadvertently unpairing their Xi6.  "9434" spells "WIFI", so that makes it a bit less obscure.  There are also many other secret "magic codes" that are not documented anywhere either.

 

Another request: It would be really nice if a comprehensive list of Ignite TV error codes could be available on rogers.com



I Plan to Stick Around
Posts: 69

Re: Ask an Expert: Ignite TV Pt. II

A big thumbs up to the news that we will soon have Amazon Prime on Ignite.  I would LIKE but the system doesn't seem to want to let me do that today.   My question relates to the Web Portal for Ignite.  We have created a Favorites list through the TV remote for our TV's but when we try to access Favorites on the Web it comes back and says we don't have any content in our Favorites.  I have hesitated to create a Favorites list on the Web Portal for fear I may cause an issue with the existing list.  Should I go ahead and do this or is this a glitch that needs fixing?  Also we are loving Ignite!

I'm a Reliable Contributor
Posts: 176

Re: Ask an Expert: Ignite TV Pt. II

My question is about Dolby Digital 5.1.  My AVR with Digital Cable used to switch the audio when a channel had no DD 5.1 to Pro Logic.   With Ignite TV, my AVR always shows DD 5.1 and the channels that are not broadcast in DD 5.1, my recordings and On Demand content are only coming out the front left and right speakers.

Product Manager
Product Manager
Posts: 14

Re: Ask an Expert: Ignite TV Pt. II


@Webster01 wrote:

A big thumbs up to the news that we will soon have Amazon Prime on Ignite.  I would LIKE but the system doesn't seem to want to let me do that today.   My question relates to the Web Portal for Ignite.  We have created a Favorites list through the TV remote for our TV's but when we try to access Favorites on the Web it comes back and says we don't have any content in our Favorites.  I have hesitated to create a Favorites list on the Web Portal for fear I may cause an issue with the existing list.  Should I go ahead and do this or is this a glitch that needs fixing?  Also we are loving Ignite!


We have tested this on our end since reading your post and we have been unable to replicate. The favourites list should co-exist on the Web Portal and the Ignite TV boxes. It sounds like this may be an issue you will need to call into Technical Support to investigate.

I'm a Senior Contributor
Posts: 248

Re: Ask an Expert: Ignite TV Pt. II

Square:

 

What audio mode do you have the Xi6 in? In the audio settings set it to expert mode then all audio modes pass through to your AVR as transmitted.

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