Arris XB6 Noisy

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I've Been Around
Posts: 1

Arris XB6 Noisy

Just had Ignite TV with 150U installed this weekend. Has anyone noticed the Arris XB6 a little noisey. I can squeeze the modem casing and the noise stops. It is most likely a vibration from an internal fan. Wondering if it is worth my time to have the modem replaced.

 

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Moderator
Moderator
Posts: 1,487

Re: Arris XB6 Noisy

Hello, @Pronk14.

 

Welcome to the Rogers Community Forums! Smiley Happy

 

I appreciate joining the Community and posting your query. I can see such noise from the modem may become annoying. I suggest discussing this matter with your Concierge support and request to swap the modem. 

 

Community - anybody else experiencing a similar issue with Arris XB6 modem?

 

Cheers,

RogersMoin

 

I've Been Here Awhile
Posts: 2

Re: Arris XB6 Noisy

The xb6 modems are the only ones with fans that being said usually they are not louder than a computer fan if so you may have a flty unit. It also could be a lose internal screw... But it easier to replace the unit and let Rogers refurbish the unit