cancel
Showing results for 
Search instead for 
Did you mean: 

Arris XB6 Noisy

Pronk14
I've Been Around

Just had Ignite TV with 150U installed this weekend. Has anyone noticed the Arris XB6 a little noisey. I can squeeze the modem casing and the noise stops. It is most likely a vibration from an internal fan. Wondering if it is worth my time to have the modem replaced.

 

***EDITED LABELS***

21 REPLIES 21

Re: Arris XB6 Noisy

RogersMoin
Moderator
Moderator

Hello, @Pronk14.

 

Welcome to the Rogers Community Forums! 🙂

 

I appreciate joining the Community and posting your query. I can see such noise from the modem may become annoying. I suggest discussing this matter with your Concierge support and request to swap the modem. 

 

Community - anybody else experiencing a similar issue with Arris XB6 modem?

 

Cheers,

RogersMoin

 

Re: Arris XB6 Noisy

AYEZONA
I've Been Here Awhile
The xb6 modems are the only ones with fans that being said usually they are not louder than a computer fan if so you may have a flty unit. It also could be a lose internal screw... But it easier to replace the unit and let Rogers refurbish the unit

Re: Arris XB6 Noisy

aelaan
I Plan to Stick Around
Actually I was just searching for this topic as I noticed the fan. Yes, it is a lot noisier than the Coda modem was. I looked high and low for the origin, thought it might be other equipment but ended up at the router. It becomes very annoying as I am to be working from home for the next two weeks. And for those saying that I need to get used to it: No I do not, there was no noise with the previous 1Gb connection so I am not accepting that there is noise now. Maybe the ignite bundle is the "cats meow" but for me this is a step backwards. None of my routers or switches or UPS decvices have noisy fans, yes they do have fans and the noise from the XB6 is not overwhelmingly loud, just annoying.

Re: Arris XB6 Noisy

-G-
Resident Expert
Resident Expert

@aelaan  Which version of the XB6 gateway do you have, Arris or Technicolor?  The fan on the Arris gateway is softer and quieter.



Re: Arris XB6 Noisy

aelaan
I Plan to Stick Around
I have the Technicolor version 2.2

Re: Arris XB6 Noisy

Just started up with the Ignite TV, switching from Rogers cable.  A few questions I have ( rogers chat line really busy):

1) Is the noise from the Ignite box unavoidable? It whirs like a small fridge.

2) How do I now watch TV on my laptop?. I lost the rogersanyplaceTV privelege by making this shift.

3) Ignite TV seems to be delayed by about 30 seconds from cable ( for a short while we had both systems running so I could compare) . 

 

Re: Arris XB6 Noisy

Bplayer
I'm a Trusted Contributor

The XB6 contains a fan so it does make some noise, but I do not hear it when the TV is on.

Log on to your Rogers account, MyRogers, TV, and look for Watch Now. Then save the web link so you can go there directly.

Likely due to the IPTV architecture. Not an issue for met.

Re: Arris XB6 Noisy

I have one in my bedroom.. not super close, its across the room, but can not hear it at all even in dead silence.  I wonder if that box might have an issue if its that loud?

You can watch TV via a computer webpage, via https://ignitetv.rogers.com/
Or via the specific app for your device.
This site allows you to watch live TV (most channels) while at home, some while remote.
Watch on demand content, as well as you can set recordings and watch them from there as well.

As Bplayer said though, the delay i think is unavoidable due to the streaming nature.
Most cases it shouldnt be super horrible, its not like one would miss the start of a broadcast, everything is delayed.  The biggest complaint I have seen has been live sports.. where someone say has their window open and hears someone on regular cable cheer a split second before you local see it happen.



Re: Arris XB6 Noisy

-G-
Resident Expert
Resident Expert

@Gdkitty  Do you have the Arris XB6?  The fan on that version is quieter and has a lower pitch than the Technicolor XB6.



Re: Arris XB6 Noisy

Gdkitty
Resident Expert
Resident Expert

Yeah I have the Arris.



Re: Arris XB6 Noisy

Hi,
I just got the new Ignite modem/router and we"re finding the fan really intrusive. Actually, I have hearing loss in the high end and I can hear it. It's driving us a bit nuts. Is there any solution? Otherwise it seems to work well.

Re: Arris XB6 Noisy

@johnkoensgen  Welcome to the Community!

 

There is really nothing that you can do about the fan noise.  I have had two Technicolor XB6 gateways from two different production batches and the fan noise was the same on both.  The original poster on this thread complained about the noise from the Arris XB6, and that version of the XB6 has a quieter fan.

 

Apparently, Rogers is in the process of taking the XB6-A out of circulation, so I don't think that customers can ask for that version anymore.  The only other option is to move the modem to another location, where the modem can still function properly but fan noise will be less bothersome.  If you try to hide the modem or enclose it, it could block the Wi-Fi signal and impede network connectivity in your home and/or cause your modem to overheat.

 

Are you just getting fan noise or do you also have vibration/internal rattling making the problem worse, that goes away when you apply pressure to the case or re-orient the modem?



Re: Arris XB6 Noisy

Poohbear300
I've Been Here Awhile

I'm having the same issue. I need it on my desk for the ethernet, so its 3 ft from me and the fan has a constant  high-pitched sound that's really annoying when trying to work. The fan is on 24/7.  I have 4 fans in my desktop computer and none of them are as loud as this XB6 modem.  I can put it farther away and use wifi, but working from home I sometimes get "your connection is unstable" in Zoom meetings when I use wifi. I need the ethernet cable for 100% internet stability. I guess I'll just have to find a different provider that uses a quieter modem?

 

How did Rogers overlook this? In a pandemic where a lot of us are forced to work from home, you'd think they'd go with the highest quality modem, not a loud annoying one.

Re: Arris XB6 Noisy

Poohbear300
I've Been Here Awhile

I asked the Dell technician on the phone if i could get the Arris version, but he said they have no control over which version we get. I already asked for the modem to be replaced last week, but the replacement was just as loud.

 

How would one request the Arris version?  Both XB6 modems that i got have no label to indicate if they're the Arris or Technicolor version. 

Re: Arris XB6 Noisy

Bplayer
I'm a Trusted Contributor

There is no question that it is noisy, but cannot you just use a longer ethernet cable if you really need to have a wired connection? WiFi may require testing for the best placement or the addition of one or more Pods, but should be doable. Be positive and you should be able to find a workable solution, or give up and try another provider. Your choice.

Re: Arris XB6 Noisy

Poohbear300
I've Been Here Awhile

No I can't use a longer ethernet cable because the other cable outlet is too far.  Being positive? This isn't a free service, I'm a paying customer to a multi-billion dollar corporation that has a noisy modem when the competition does not.  So, the decision is pretty easy for me, and thank goodness we have so many internet providers in the GTA that I can just go to one of them.

 

Not sure how Rogers allowed this modem to be their mainstream modem, they don't have a QA department? The XB6 modem is louder than my Desktop PC, which is absurd.

Re: Arris XB6 Noisy

Bplayer
I'm a Trusted Contributor

I'll make one last try. Are you suggesting that the desktop is the only practical place for the modem to be located? I cannot imaging that being the case, but maybe you can explain why. A longer coax cable would allow the modem to be relocated and an ethernet cable could be 100' long.

You could try swapping the modem (maybe another might be a little quieter), or as you initially suggested switch to another provider. Good luck with whatever change you make.

Re: Arris XB6 Noisy


@Poohbear300 wrote:

I'm having the same issue. I need it on my desk for the ethernet, so its 3 ft from me and the fan has a constant  high-pitched sound that's really annoying when trying to work. The fan is on 24/7.  I have 4 fans in my desktop computer and none of them are as loud as this XB6 modem.


Some Technicolor XB6 gateways (the latest batches???) are quieter than others.  None are silent.  Mine is located in my basement, where the noise will not bother me.  I installed another for a family member earlier this week in the main living space.  I positioned it in way that would maximize WiFi coverage in the home, orient the fan so that it would be less obtrusive, and placed the modem in an area that would maximize cooling so that the fan will not need to run at the highest speed... and this was successful and the fan noise is barely noticeable.

 

I can put it farther away and use wifi, but working from home I sometimes get "your connection is unstable" in Zoom meetings when I use wifi. I need the ethernet cable for 100% internet stability.


If your computer is in the same room as your XB6, it should have excellent WiFi connectivity... unless you placed the XB6 in an area that provides poor coverage to other parts of your home and you have active devices in those areas, with marginal connections, that are causing your WiFi performance to degrade.

 

I guess I'll just have to find a different provider that uses a quieter modem?

 

How did Rogers overlook this? In a pandemic where a lot of us are forced to work from home, you'd think they'd go with the highest quality modem, not a loud annoying one.


Rogers didn't design the XB6.  They licenced the Xfinity hardware and software from Comcast, and we're stuck with the good and bad.  It would be less of a problem if Rogers would only let us use other approved modems with their Internet service.  Right now, TPIA customers have better modem choices available to them than what is available from Rogers.



Re: Arris XB6 Noisy

Yes, I just switched to Rogers Ignite and am having the same issue . .there is an annoying hum coming from my WIFI hub Router! I just checked and I have the "Technicolor" version . . . . is the Arris quieter??

Re: Arris XB6 Noisy

Poohbear300
I've Been Here Awhile

Bplayer and Re-G- thank you for your advice and suggestions, but the constant hum from the modem was too much and I just switched to another ISP with a quieter modem.  Not sure how Rogers dropped the ball on agreeing to use a modem that loud, but i don't have to deal with that anymore. Cheers.