Amazon Prime App Issues?

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I Plan to Stick Around
Posts: 80

Amazon Prime App Issues?

Anyone else have issues using the Prime video app?I find at least 50-75% of the time when I choose a show  and select it when a preview comes on and I select skip I quite often  Iose video to a black or frozen screen . Or I get a sound but no video andt then it just stops with a black screen.Never seen this using my firesticks.

I have even been "kicked" back to Ignite tv  live tv once or twice.

 

 

**Labels Added**

Highlighted
Moderator
Moderator
Posts: 1,711

Re: Amazon Prime App Issues?

Hello, @yyz64

 

Thank you for posting your concern in the Community. We couldn't replicate the issue on our end, the video streams smoothly. We randomly tried different shows, and we didn't notice the same problem as you mentioned. What are the shows that are not working for you?

 

Is it happening only with the Amazon Prime app? And is it happening with more than one box? 

 

Community - anyone else noticed the same behaviour?

 

Cheers,
RogersMoin

Highlighted
I Plan to Stick Around
Posts: 80

Re: Amazon Prime App Issues?

We usually use 1 main box for it but have noticed it on different shows like Jack Ryan and now Homecoming.I'll try it on a different box and see if the same happens.

Highlighted
I've Been Here Awhile
Posts: 2

Re: Amazon Prime App Issues?

Hello my name amber have you try restarting your box’s or reboot it to see if that may help your issues