cancel
Showing results for 
Search instead for 
Did you mean: 

3rd Party apps not remembering passwords

RN_Ja
I've been here awhile

Anyone else having issues with Netflix, prime video and YouTube always asking you to login when you start the applications from the IgniteTV applications?

Or do you ever have an issue with the apps login you out as you watch?

 

*Added Labels*

3 REPLIES 3

Re: 3rd Party apps not remembering passwords

RogersRahul
Moderator
Moderator

Hello @RN_Ja,


Thank you for posting your concern in the Community.

 

I know how inconvenient it is to type the username & password every time you login. We'd be happy to assist you with this.

 

Have you tried rebooting the STB box? Is it happening on other boxes too? Were any changes made to the TV settings recently?


We look forward to hearing from you.

 

RogersRahul
 

Re: 3rd Party apps not remembering passwords

RN_Ja
I've been here awhile
I tried to reboot the box multiple times it is hit or miss sometimes this works and it other times I’m prompted to enter the passwords again for all the third party applications.

Especially with the YouTube application it won’t remember the signin after watching one clip

No recent changes made to the television or programming

Problems started about 2 weeks ago

Re: 3rd Party apps not remembering passwords

Hello @RN_Ja,

 

Thanks for sharing the above information with us, we'd like to run diagnostics on the service.


Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.
 

We look forward to hearing from you.

 

RogersRahul
 

Topic Stats
  • 3 replies
  • 667 views
  • 0 Likes
  • 2 in conversation