2 remotes for 1 Ignite box?

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Resident Expert
Resident Expert
Posts: 1,367

Re: 2 remotes for 1 Ignite box?


@Kwak59 wrote:

I followed your instructions which replicates Rogers instructions.

thanks anyway.

joe

 

  1. Start by making sure the remote batteries are installed and your TV and Ignite TV Box are turned on. 
  2. Set the TV input to the one that’s connected to the Ignite TV Box. 
  3. Next:
    • If you have the XR11: Press the Setup button on your Voice Remote until the LED at the top changes from red to green. 
    • If you have the XR15: Press and hold the A and D buttons at the same time until the LED at the top changes from red to green.
  4. Press the Rogers button on your Voice Remote. The LED will begin flashing green and the TV screen will prompt you to enter a provided three-digit code.
  5. Enter the three-digit code to finalize the pairing.


I don't have an XR15 to test with but I think that the instructions in the Rogers article are incorrect.  To perform the initial pairing with the set-top box, press and hold the "Rogers" and the "i" buttons simultaneously; the status LED on the XR15 should turn green and you should see an on-screen prompt on your TV for you to enter a 3-digit code to finalize the pairing.  Once done, you should then be prompted to complete the setup for programming the XR15 so that it can control your TV and (optionally) your AV receiver/sound bar.

 

Holding the "A" and "D" buttons simultaneously is for a different setup function.



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Resident Expert
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Posts: 3,624

Re: 2 remotes for 1 Ignite box?

The URC website doesn't contain the correct (XR15) setup information either since their instructions tell you to use a non-existent setup button.

 

I've sent them feedback stating this fact and that they should update their website to include the correct information for the Rogers remote.  Others may wish to do the same.

 

https://www.urcsupport.com/urc_product/rogers-xr15/

 

URC's website appears to be for an XR5 because that's what comes up when you download the OM.



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I'm a Trusted Contributor
Posts: 341

Re: 2 remotes for 1 Ignite box?

Found this: ( I don't have a XR15 to test with)

XR15 Pairing Instructions Pair the XR15 Remote to an XFINITY X1 TV Box

To use your XR15 remote to control your XFINITY X1 TV Box, follow these steps:

  1. Make sure the remote batteries are installed and your TV and TV Box are powered on.
  2. Set the TV input to the input connected to the XFINITY X1 TV Box.
  3. Press and hold the xfinity and Info buttons for five seconds. Wait for the remote light to change from red to green.
  4. Follow the instructions by entering the three-digit, on-screen pairing code.
  5. Once your remote is paired, follow the on-screen instructions to set up power, volume and input control for your TV.
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Resident Expert
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Posts: 1,367

Re: 2 remotes for 1 Ignite box?


@57 wrote:

The URC website doesn't contain the correct (XR15) setup information either since their instructions tell you to use a non-existent setup button.


And for that setup function on the XR15, I believe that you need to press and hold the "Rogers" and "Mute" buttons simultaneously.



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Resident Expert
Resident Expert
Posts: 1,367

Re: 2 remotes for 1 Ignite box?

@Biollw  Thanks.  That confirms what I posted an hour ago. 😀



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I'm Here A Lot
Posts: 6

Re: 2 remotes for 1 Ignite box?

Finally success thanks so much. You know more about Rogers than rogers.

 

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I'm Here A Lot
Posts: 6

Re: 2 remotes for 1 Ignite box?

To program 2 ar-15 to exfinity stb press Rogers button and info button when light turns green follow on screen instructions.
Thanks 57
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Resident Expert
Resident Expert
Posts: 1,367

Re: 2 remotes for 1 Ignite box?

@Kwak59  Glad to hear that you were finally able to pair your new remote successfully!

 

@CommunityHelps  As per my post above, https://www.rogers.com/customer/support/article/pairing-the-voice-remote needs to be revised with the correct button combination to initiate pairing on the XR15 remote.

 

Thanks!



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Moderator
Moderator
Posts: 1,007

Re: 2 remotes for 1 Ignite box?

Hello, @-G-

 

Thanks so much for catching this error! 

 

We have forwarded it off to the Rogers.com team to ensure this gets corrected to prevent any confusion going forward. The A + D button press is only used for pairing the XR15 Remote to the TV using the code from the manufacturer.

 

We really appreciate all of your contributions to the Community! 😃

 

RogersTony

 

 

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I Plan to Stick Around
Posts: 59

Re: 2 remotes for 1 Ignite box?

I have read, and set it up myself, for a 30 second jump forward. Hit exit 3 times & type in 0030. I haven't tried using the voice command to jump forward 3 mins but I will.