Ignite TV™ Knowledge Base

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With Ignite WiFi Hub, you can use Bedtime Mode to bring designated devices offline to make sure the whole household gets a good night’s rest. While paused, these devices will not be able to access the internet via your Ignite WiFi network. Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem.   Step Details Open the Ignite WiFi app or the ignitewifi.rogers.com website and sign in using your MyRogers username and password.   Select People.   Select the profile to which you want to apply Bedtime Mode. If you want to apply Bedtime Mode to a new profile, select Create a Profile and follow the prompts. Scroll to the Profile Settings section.   Next to Bedtime Mode, select Edit.   Select School Nights (Sunday - Thursday) or Weekend Nights (Friday - Saturday). To turn off parental controls, follow steps 1 through 5 above and select Off. Adjust the bar(s) to set the Sleep and Wake times desired. The Sleep time is when access will automatically be paused. This means they will be blocked from accessing the internet when connected to your Ignite WiFi network or via Ethernet. If a user tries to access the internet on a paused device, a message will display saying that the content cannot be reached or that the internet is down. The Wake time is when access will automatically turn back on. Select Apply Changes to confirm, and Close. To turn off Bedtime Mode for a user profile, follow steps 1 to 5 above, then select Wake Up. Pausing a device may not immediately disrupt activity already in progress on that device.  The Pause function does not block the following: Internet access for a device using cellular data (i.e. LTE) Internet access from a public WiFi hotspot or a WiFi network other than your Ignite WiFi network Access to other devices connected to your home WiFi network, such as a network printer
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Use Ignite WiFi Hub to keep track of your family’s internet usage by setting up Active Time Alerts. When enabled, Active Time Alerts notify you via the in-app Notifications Centre when a profile’s devices have been active on the home network for a specified amount of time. Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem.   Step Details Open the Ignite WiFi app or the ignitewifi.rogers.com website and sign in using your MyRogers username and password.   Select People.   Select the user profile to which you want to apply Active Time Alerts. If you want to apply alerts to a new profile, select Create a Profile and follow the prompts. Scroll to the Profile Settings section.   Next to Active Time Alert, select Edit.    Select Weekdays or Weekends. Weekdays enables the alerts from Monday to Friday Weekends enables the alerts on Saturday and Sunday Adjust the active time bar to set the point at which you’d like to receive an Active Time Alert (i.e. after 12 hours of active time used). This will refresh at 12 a.m. each designated day.   Select Apply Changes to confirm, and Close. Active Time Alerts apply to activity on the home WiFi network by any device assigned to the specified user profile, including streaming, surfing, gaming, downloading and more. The active time reflects the overall user profile regardless of how many devices are active at the same time. Internet access for devices on the user profile will not be automatically paused by an Active Time Alert. Devices which have applications running in the background, may count towards active time. For example, while an automated status check text message with no attachment would likely not be considered as active time, a device downloading an update overnight likely would. Some devices, like Chromecast, continuously download data, and are not recommended to be assigned to profiles with an Active Time alert. Access using cellular data, a public WiFi hotspot or a WiFi network other than your home WiFi network will not count towards active time.
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Protected Browsing is an opt-in service that you can use to help safeguard your Ignite WiFi network against malicious content. You can turn it off at any time. When turned on, Protected Browsing can reduce the risk of accessing known sources of malware, spyware and phishing for all devices connected to your Ignite WiFi network. Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem.   Step Details Open the Ignite WiFi app or the ignitewifi.rogers.com website and sign in using your MyRogers username and password.   Select Network.   Select Protected Browsing.   Toggle it to On. To turn off Protected Browsing, follow steps 1 to 3, then toggle it to Off. Protected Browsing only protects devices when connected to your Ignite WiFi network. While the vendor regularly updates the database for potentially dangerous online content, Protected Browsing doesn't guarantee protection from all malicious content. New malicious content can be introduced at any time, so it is recommended that safe Internet practices always be followed. 
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You can use Ignite WiFi Hub to set up personalized profiles for family members, guests or activities. Once created, these profiles let you easily pause access, turn on Parental Controls or Bedtime Mode, set up Active Time Alerts and more for devices connected to your home WiFi network. Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem. You will also see two optional profiles already included which you can assign devices to: Household profile and Guest profile.   Steps   Step Details Open the Ignite WiFi app or the ignitewifi.rogers.com website and sign in using your MyRogers username and password.   Select   People. You will also see two optional profiles already included which you can assign devices to: Household profile:   great for smart home or other devices used by multiple people in the home. Guest profile:   great for managing the devices connected by visiting friends or family members. Select   Create a Profile   and follow the prompts.   Select   Assign Device   to associate devices to the new profile. Once set up, the new profile will appear under the People section. For each profile, you can view connected devices at a glance, pause access, turn on Parental Controls or Bedtime Mode, set Active Time Alerts, view recent usage and more. See Name and Assign Devices to User Profiles with Ignite WiFi Hub.  
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Follow these steps to see who’s online at home from anywhere, at any time. Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem.   Steps Step Details Open the Ignite WiFi app or the ignitewifi.rogers.com website and sign in using your MyRogers username and password.   Click the People   tab. The connected devices for each user profile will be indicated by a green circle next to the icon.
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Follow these steps to get tips to Optimize Your WiFi Connection without having to call tech support.   Open the Ignite WiFi app or the rogers.com website and sign in using your MyRogers username and password. Click the Network. In the More Options section, select Troubleshoot Device.
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Follow these steps to restart your gateway. Restarting your gateway can resolve many common issues. This can take up to 10 minutes. Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem.   Steps Step Details Open the Ignite WiFi app or the ignitewifi.rogers.com website and sign in using your MyRogers username and password.   Click on the   Overview   tab.   Click on   Restart Gateway. Click   Restart. This can take up to 10 minutes. During this time, you won’t be able to use your home network, connect to the internet or stream video on Ignite TV boxes. If you have Ignite Home Phone, you will not be able to make or receive calls, including emergency 911 calls, until your gateway is back online.
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Ignite WiFi TM  Hub makes it easy to name devices and assign them to user profiles for easy WiFi management.   Naming devices:   Open the Ignite WiFi app or website and sign in using your MyRogers username and password. Select   Devices   to display a list of the devices currently connected to your home WiFi network. The list will also include any device that has connected to your home WiFi in the past 6 months. Select any device or the   Personalize   button at the top and follow the prompts to choose a nickname and an icon for easy identification. Not sure what a listed device is referring to? Select   Device Details   to see the manufacturer.   Assigning devices to user profiles:   In Ignite WiFi Hub, select   People. Select the profile you want to add a device to. Select   Assign. Note: You can assign the device to either a custom profile you have created or one of the two optional profiles already included to help you get started: Household   profile: great for smart home or other devices used by multiple people in the home. Guest   profile: great for managing the devices connected by visiting friends or family members.  
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You can access Ignite WiFiTM Hub using the Ignite WiFi app or website.  Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem.      System requirements:   Supported mobile operating systems To use the Ignite WiFi app, you’ll need: iOS 11 or later Android 6.0 or later Supported web browsers To use the Ignite WiFi website, you’ll need: Google Chrome 60 or later Firefox 55 or later Safari 10 or later Microsoft Edge 12 or later   Using the Ignite WiFi app:   Download the Ignite WiFi app to your mobile device from the App Store or Google Play Store.   Note:   If downloading to an iPad, make sure the App Store search settings at the top-left of the screen are set to iPhone only. Sign in using your MyRogers username and password.   Using the Ignite WiFi Hub website:    Visit   ignitewifi.rogers.com   on any internet-connected device. Sign in using your MyRogers username and password.
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Follow these steps to check or change your WiFi password:   Open the Ignite WiFi app or the rogers.com website and sign in using your MyRogers username and password. Click the Network. Select your WiFi network. Click Edit WiFi. Select your WiFi Name or WiFi Password and enter in your changes. Select Done. Select Apply Changes.  
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With Ignite WiFi Hub, you can control WiFi access by pausing individual devices or user profiles. Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem. Pausing a device blocks it from accessing the internet when connected to your home network. You can also pause access for entire user profiles – meaning that all of the devices assigned to the profile will be blocked from accessing the internet over your home WiFi network.   Steps Pause or unpause access for individual devices   Open the Ignite WiFi app or the  ignitewifi.rogers.com  website and sign in using your MyRogers username and password. Select Devices. Select the device you want to pause. Select   Pause Device. To unpause a device, follow steps 1 to 3 above, then select Unpause Device.  You can either pause access for a specified amount of time (i.e. 30 minutes, one hour or two hours) or indefinitely until you choose to unpause it. The Pause function only blocks access to the internet when connected to your home WiFi network.  If a user tries to access the internet on a paused device, a message will display saying that the content cannot be reached or that the internet is down. The Pause function does not block the following: Internet access for a device using cellular data (i.e. LTE). Internet access when connected to a public WiFi hotspot or WiFi network other than your Ignite WiFi network. Pausing a device may not immediately disrupt activity already in progress on that device. Pause or unpause access for user profiles   Open the Ignite WiFi app or the ignitewifi.rogers.com website and sign in using your MyRogers username and password. Select  People . Select the user profile you would like to pause. Select Pause All Devices.  To unpause a user profile, follow steps 1 to 3 above, then select Unpause All Devices. You can either pause access for a specified amount of time (i.e. 30 minutes, one hour or two hours) or indefinitely until you choose to unpause the user profile. The Pause function only blocks access to the internet when connected to your home WiFi network. If a user tries to access the internet on a paused device, a message will display saying that the content cannot be reached or that the internet is down. The Pause function does not block the following: Internet access for a device using cellular data (i.e. LTE). Internet access when connected to a public WiFi hotspot or WiFi network other than your Ignite WiFi network. Pausing a device may not immediately disrupt activity already in progress on that device.
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