Ignite TV™ Knowledge Base

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Follow these steps to find On Demand TV shows and movies on the Ignite TV guide.   Steps On your Voice Remote, press the   Guide   button to open the TV listings grid. Use the   right arrow   or   left arrow   button to navigate to   On Demand, and press the   OK   button on the remote. Use the   right arrow   or   left arrow   button to browse through the On Demand options at the top of the screen (Movies, TV, Kids, Networks, etc.). Highlight an option, and press   OK   on the voice remote.
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Follow these steps to search the Ignite TV guide with the search bar.   Steps Using the Voice Remote, press the   Rogers   button. Use the   arrow buttons   to navigate to   Search   and press   OK. Use the   arrow buttons   to navigate to the first letter of your search term, and press   OK   to choose the letter. As you choose characters, they will appear at the top of the screen and the search will begin to suggest titles that match your entry so far. Use the character to the right of Z to enter a space. To choose a number or a special character, arrow over to   ?123   and press   OK. Then select the desired character and press   OK. Select   ABC   go to back to the alphabetical list. Repeat to choose additional letters. Use the   down arrow   button to select a search result and press   OK. Press the   Last   button to go back to the search result list. Press   Exit   to exit the Search screen.
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With Ignite WiFi Hub, you can use Bedtime Mode to bring designated devices offline to make sure the whole household gets a good night’s rest. While paused, these devices will not be able to access the internet via your Ignite WiFi network. Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem.   Step Details Open the Ignite WiFi app or the ignitewifi.rogers.com website and sign in using your MyRogers username and password.   Select People.   Select the profile to which you want to apply Bedtime Mode. If you want to apply Bedtime Mode to a new profile, select Create a Profile and follow the prompts. Scroll to the Profile Settings section.   Next to Bedtime Mode, select Edit.   Select School Nights (Sunday - Thursday) or Weekend Nights (Friday - Saturday). To turn off parental controls, follow steps 1 through 5 above and select Off. Adjust the bar(s) to set the Sleep and Wake times desired. The Sleep time is when access will automatically be paused. This means they will be blocked from accessing the internet when connected to your Ignite WiFi network or via Ethernet. If a user tries to access the internet on a paused device, a message will display saying that the content cannot be reached or that the internet is down. The Wake time is when access will automatically turn back on. Select Apply Changes to confirm, and Close. To turn off Bedtime Mode for a user profile, follow steps 1 to 5 above, then select Wake Up. Pausing a device may not immediately disrupt activity already in progress on that device.  The Pause function does not block the following: Internet access for a device using cellular data (i.e. LTE) Internet access from a public WiFi hotspot or a WiFi network other than your Ignite WiFi network Access to other devices connected to your home WiFi network, such as a network printer
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Use Ignite WiFi Hub to keep track of your family’s internet usage by setting up Active Time Alerts. When enabled, Active Time Alerts notify you via the in-app Notifications Centre when a profile’s devices have been active on the home network for a specified amount of time. Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem.   Step Details Open the Ignite WiFi app or the ignitewifi.rogers.com website and sign in using your MyRogers username and password.   Select People.   Select the user profile to which you want to apply Active Time Alerts. If you want to apply alerts to a new profile, select Create a Profile and follow the prompts. Scroll to the Profile Settings section.   Next to Active Time Alert, select Edit.    Select Weekdays or Weekends. Weekdays enables the alerts from Monday to Friday Weekends enables the alerts on Saturday and Sunday Adjust the active time bar to set the point at which you’d like to receive an Active Time Alert (i.e. after 12 hours of active time used). This will refresh at 12 a.m. each designated day.   Select Apply Changes to confirm, and Close. Active Time Alerts apply to activity on the home WiFi network by any device assigned to the specified user profile, including streaming, surfing, gaming, downloading and more. The active time reflects the overall user profile regardless of how many devices are active at the same time. Internet access for devices on the user profile will not be automatically paused by an Active Time Alert. Devices which have applications running in the background, may count towards active time. For example, while an automated status check text message with no attachment would likely not be considered as active time, a device downloading an update overnight likely would. Some devices, like Chromecast, continuously download data, and are not recommended to be assigned to profiles with an Active Time alert. Access using cellular data, a public WiFi hotspot or a WiFi network other than your home WiFi network will not count towards active time.
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Protected Browsing is an opt-in service that you can use to help safeguard your Ignite WiFi network against malicious content. You can turn it off at any time. When turned on, Protected Browsing can reduce the risk of accessing known sources of malware, spyware and phishing for all devices connected to your Ignite WiFi network. Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem.   Step Details Open the Ignite WiFi app or the ignitewifi.rogers.com website and sign in using your MyRogers username and password.   Select Network.   Select Protected Browsing.   Toggle it to On. To turn off Protected Browsing, follow steps 1 to 3, then toggle it to Off. Protected Browsing only protects devices when connected to your Ignite WiFi network. While the vendor regularly updates the database for potentially dangerous online content, Protected Browsing doesn't guarantee protection from all malicious content. New malicious content can be introduced at any time, so it is recommended that safe Internet practices always be followed. 
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You can use Ignite WiFi Hub to apply easy Parental Controls to devices connected to your Ignite WiFi network. This helps reduce the risk of kids accessing inappropriate content while online at home. Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem.   Step Details Open the Ignite WiFi app or the ignitewifi.rogers.com website and sign in using your MyRogers username and password.   Select People.   Select your child’s profile.  If you haven’t set one up yet, select Create a Profile and follow the prompts to do so now. Scroll to the Profile Settings section.   Next to Parental Controls, select Edit.   Select On.   To turn off parental controls, follow steps 1 through 5 above and select Off. Select Apply Changes to confirm. When connected to your Ignite WiFi network, the devices associated to your child’s profile will be more inclined to access content deemed appropriate for all ages based on industry standards. Parental Controls are intended to help prevent devices from accessing inappropriate online content; however, they are not guaranteed to block access to all inappropriate sites and applications. Practicing online safety is always recommended. If a device has accessed inappropriate content prior to Parental Controls being applied, the content may be cached on the device and unable to be blocked until up to 24 hours later. Ignite WiFi Hub Parental Controls are applied through the home WiFi network connection and do not apply if a device connects directly to inappropriate content through a cellular or public WiFi connection. Ignite WiFi Hub Parental Controls do not apply to content accessed through the Ignite TV app or service which instead offers integrated KidsZone tools.
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You can use Ignite WiFi Hub to set up personalized profiles for family members, guests or activities. Once created, these profiles let you easily pause access, turn on Parental Controls or Bedtime Mode, set up Active Time Alerts and more for devices connected to your home WiFi network. Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem. You will also see two optional profiles already included which you can assign devices to: Household profile and Guest profile.   Steps   Step Details Open the Ignite WiFi app or the ignitewifi.rogers.com website and sign in using your MyRogers username and password.   Select   People. You will also see two optional profiles already included which you can assign devices to: Household profile:   great for smart home or other devices used by multiple people in the home. Guest profile:   great for managing the devices connected by visiting friends or family members. Select   Create a Profile   and follow the prompts.   Select   Assign Device   to associate devices to the new profile. Once set up, the new profile will appear under the People section. For each profile, you can view connected devices at a glance, pause access, turn on Parental Controls or Bedtime Mode, set Active Time Alerts, view recent usage and more. See Name and Assign Devices to User Profiles with Ignite WiFi Hub.  
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Follow these steps to see who’s online at home from anywhere, at any time. Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem.   Steps Step Details Open the Ignite WiFi app or the ignitewifi.rogers.com website and sign in using your MyRogers username and password.   Click the People   tab. The connected devices for each user profile will be indicated by a green circle next to the icon.
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Follow these steps to get tips to Optimize Your WiFi Connection without having to call tech support.   Open the Ignite WiFi app or the rogers.com website and sign in using your MyRogers username and password. Click the Network. In the More Options section, select Troubleshoot Device.
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Follow these steps to restart your gateway. Restarting your gateway can resolve many common issues. This can take up to 10 minutes. Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem.   Steps Step Details Open the Ignite WiFi app or the ignitewifi.rogers.com website and sign in using your MyRogers username and password.   Click on the   Overview   tab.   Click on   Restart Gateway. Click   Restart. This can take up to 10 minutes. During this time, you won’t be able to use your home network, connect to the internet or stream video on Ignite TV boxes. If you have Ignite Home Phone, you will not be able to make or receive calls, including emergency 911 calls, until your gateway is back online.
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Ignite WiFi TM  Hub makes it easy to name devices and assign them to user profiles for easy WiFi management.   Naming devices:   Open the Ignite WiFi app or website and sign in using your MyRogers username and password. Select   Devices   to display a list of the devices currently connected to your home WiFi network. The list will also include any device that has connected to your home WiFi in the past 6 months. Select any device or the   Personalize   button at the top and follow the prompts to choose a nickname and an icon for easy identification. Not sure what a listed device is referring to? Select   Device Details   to see the manufacturer.   Assigning devices to user profiles:   In Ignite WiFi Hub, select   People. Select the profile you want to add a device to. Select   Assign. Note: You can assign the device to either a custom profile you have created or one of the two optional profiles already included to help you get started: Household   profile: great for smart home or other devices used by multiple people in the home. Guest   profile: great for managing the devices connected by visiting friends or family members.  
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You can access Ignite WiFiTM Hub using the Ignite WiFi app or website.  Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem.      System requirements:   Supported mobile operating systems To use the Ignite WiFi app, you’ll need: iOS 11 or later Android 6.0 or later Supported web browsers To use the Ignite WiFi website, you’ll need: Google Chrome 60 or later Firefox 55 or later Safari 10 or later Microsoft Edge 12 or later   Using the Ignite WiFi app:   Download the Ignite WiFi app to your mobile device from the App Store or Google Play Store.   Note:   If downloading to an iPad, make sure the App Store search settings at the top-left of the screen are set to iPhone only. Sign in using your MyRogers username and password.   Using the Ignite WiFi Hub website:    Visit   ignitewifi.rogers.com   on any internet-connected device. Sign in using your MyRogers username and password.
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Follow these steps to check or change your WiFi password:   Open the Ignite WiFi app or the rogers.com website and sign in using your MyRogers username and password. Click the Network. Select your WiFi network. Click Edit WiFi. Select your WiFi Name or WiFi Password and enter in your changes. Select Done. Select Apply Changes.  
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With Ignite WiFi Hub, you can control WiFi access by pausing individual devices or user profiles. Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem. Pausing a device blocks it from accessing the internet when connected to your home network. You can also pause access for entire user profiles – meaning that all of the devices assigned to the profile will be blocked from accessing the internet over your home WiFi network.   Steps Pause or unpause access for individual devices   Open the Ignite WiFi app or the  ignitewifi.rogers.com  website and sign in using your MyRogers username and password. Select Devices. Select the device you want to pause. Select   Pause Device. To unpause a device, follow steps 1 to 3 above, then select Unpause Device.  You can either pause access for a specified amount of time (i.e. 30 minutes, one hour or two hours) or indefinitely until you choose to unpause it. The Pause function only blocks access to the internet when connected to your home WiFi network.  If a user tries to access the internet on a paused device, a message will display saying that the content cannot be reached or that the internet is down. The Pause function does not block the following: Internet access for a device using cellular data (i.e. LTE). Internet access when connected to a public WiFi hotspot or WiFi network other than your Ignite WiFi network. Pausing a device may not immediately disrupt activity already in progress on that device. Pause or unpause access for user profiles   Open the Ignite WiFi app or the ignitewifi.rogers.com website and sign in using your MyRogers username and password. Select  People . Select the user profile you would like to pause. Select Pause All Devices.  To unpause a user profile, follow steps 1 to 3 above, then select Unpause All Devices. You can either pause access for a specified amount of time (i.e. 30 minutes, one hour or two hours) or indefinitely until you choose to unpause the user profile. The Pause function only blocks access to the internet when connected to your home WiFi network. If a user tries to access the internet on a paused device, a message will display saying that the content cannot be reached or that the internet is down. The Pause function does not block the following: Internet access for a device using cellular data (i.e. LTE). Internet access when connected to a public WiFi hotspot or WiFi network other than your Ignite WiFi network. Pausing a device may not immediately disrupt activity already in progress on that device.
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Follow the steps below to select a name for your Ignite TV box or create your own custom name.   Press the   Rogers   button. Use the arrow buttons to highlight the   Settings   icon  ⚙️ . Press   OK. Use the arrow buttons to highlight   Device Settings. Press   OK.  Use the arrow buttons to highlight   Device Name. Press   OK.  Select a default name from the list of available options.  Press   OK. Alternatively, select   Custom Name…   and create your own name. Press   OK. When finished, press   Exit.
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Follow the steps below to prioritize your scheduled recordings.   Press the   Rogers   button. Use the arrow buttons to highlight   Saved. Press   OK. User the arrow buttons to highlight   Scheduled. Select   Series Priority. A list of your currently scheduled recordings will display. Select a program to modify. Press   OK. Use the arrow buttons to change the priority of the program and press   OK. Select   Confirm   to save the changes.
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Follow the steps below to delete recordings from your Cloud PVR, and also recover recordings that haven’t been permanently deleted.   Delete a recording Press the   Rogers   button. Use the arrow buttons to highlight   Saved. Press   OK. Use the arrow buttons to highlight   Recordings. Press   OK. Select the series and then highlight the episode you want to delete. Press   OK. Highlight   Delete Now   and press   OK. When finished, press   Exit. Delete all recorded episodes of a series Press the   Rogers   button. Use the arrow buttons to highlight   Saved. Press   OK. Use the arrow buttons to highlight   Recordings. Press   OK. Highlight the TV series you want to delete. Use the right arrow button to highlight the   X. Press   OK. Highlight   Delete   or   Delete & Cancel Upcoming. Press   OK. When finished, press   Exit. Recover a deleted program Note:   Permanently deleted recordings cannot be restored. Press the   Rogers   button. Use the arrow buttons to highlight   Saved. Press   OK. Use the arrow buttons to highlight   Recordings. Press   OK. Use the arrow buttons to scroll down and highlight   Recently Deleted. Press   OK. Highlight the recording to recover. Press   OK. Highlight   Recover. Press   OK. When finished, press   Exit. Permanently delete a recording Note:   Permanently deleted recordings cannot be restored. Press the   Rogers   button. Use the arrow buttons to highlight   Saved. Press   OK. Use the arrow buttons to highlight   Recordings. Press   OK. Highlight   Recently Deleted   from the list of options. Press   OK. Highlight the recording to delete. Press   OK. Highlight   Delete Now. Press   OK. In the confirmation message displayed, highlight   Permanently Delete. Press   OK. When finished, press   Exit.
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Follow these steps to cancel a program or series on the Ignite TV Guide.   Cancel a Recording Press the   Rogers   button on your Voice Remote to open the main menu. Use the arrow buttons to scroll and select   Saved.   Press OK. Use the arrow buttons to select   Scheduled. Press   OK. From the list of scheduled recordings displayed select the desired Scheduled Recording to cancel. Select   Cancel   from the list of options displayed.  Your scheduled recording will not record as scheduled. You may also use   D   to cancel a scheduled recording.  Cancel a Series Recording Press the   Rogers   button on your Voice Remote to open the main menu. Use the arrow buttons to scroll and select   Saved.   Press OK. Use the arrow buttons to select   Scheduled. Press   OK. From the list of scheduled recordings displayed select the desired Scheduled Recording to cancel. Select   Cancel   from the list of options displayed.  A confirmation message is displayed. Select   All future recordings. Alternatively, select   Just this recording   to cancel a single recording. Cancel a Series Recording not Currently Airing Press the   Rogers   button on your Voice Remote to open the main menu. Use the arrow buttons to scroll and select   Saved.   Press OK. Use the arrow buttons to select   Scheduled. Press   OK. Select   Series Priority. Press   OK. Use the arrow buttons to select the desired   Series recording   to cancel. Press   Info. Use the arrow buttons to select   Cancel. Press   OK. A confirmation message is displayed with the Cancel Recording option selected by default.  Press   OK. Press   Exit   when finished.
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Follow the steps below to schedule a recording. You can choose to record a single episode or all episodes of a TV series. You can also manually record a channel or program for a specified period.    Record an episode Press the   Guide   button. Use the arrow keys to highlight the episode you want to record. Press   OK. Press the record button  ⏺️. Highlight   Just this episode   and press   OK. Record a series Press the   Guide   button. Use the arrow keys to highlight the TV series you want to record. Press   OK. Press the record button  ⏺️ . Highlight   All episodes   and press   OK. Record an episode currently airing While watching the episode, press the record button  ⏺️. . The recording will start from the time you press the record button. Select   Just this episode   and press   OK. Set a manual recording Press the   Guide   button. While in the guide, use the arrow buttons to scroll up/down and highlight the desired channel to record. Use the left arrow button to highlight the channel name and logo. Press the record button  ⏺️ . The   Channel Record Options   screen appears. Select the settings you want for the recording. Highlight   Confirm   and press   OK   to start recording.
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Follow the steps below to   Lock   a specific TV series or movie title. Once locked, the title will not be available to view without entering your four-digit Parental Control PIN. From the guide Press the   Guide   button. Use the arrow buttons to highlight the TV series or movie you want to lock. Press   OK. Use the arrow buttons to highlight   Series Info   or   Movie Info. Press   OK. Use the right arrow button to highlight   Lock. Press   OK. You’re prompted to enter your four-digit   Parental Control PIN. When finished, Press   Exit. From the show or movie you’re watching While watching the show or movie, press the   Info   button. Use the arrow buttons to highlight   Series Info   or   Movie Info. Press   OK. Use the right arrow button to highlight   Lock. Press   OK. You’re prompted twice to enter your four-digit   Parental Control PIN. Because you are now watching a locked title, you’re asked for your Parental Control PIN a second time to be able to resume watching. You can do one of the following: Enter your PIN to unblock the title and press   Exit   to continue watching. Press   Exit   twice and change the channel to stop watching the locked title.
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