wireless home phone

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I Plan to Stick Around
Posts: 9

wireless home phone

some calls go to voice mail without the phone even ringing,is there a way to stop this.

 

 

***Edited Labels***

Retired Moderator RogersSannecia
Retired Moderator
Posts: 187

Re: wireless home phone

Hello @zulu5561

 

Thank you for your post and welcome to the Forums Smiley Wink!

 

What Rogers Wireless Home Phone device model are you using ?

 

RogersSannecia

I Plan to Stick Around
Posts: 9

Re: wireless home phone

zte model wf720

Retired Moderator RogersSannecia
Retired Moderator
Posts: 187

Re: wireless home phone

@zulu5561

 

I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

 

Thanks!

 

RogersSannecia

Resident Expert
Resident Expert
Posts: 13,988

Re: wireless home phone

Beyond any back end stuff that Sannecia can look at for you.

 

My first guess might be SIGNAL?  That if the signal is weak at that point.. it wont ring and just go to VM (like if your cell phone is out of range)

 

Not sure on that model if there is a way to see what the signal strength is.



I Plan to Stick Around
Posts: 9

Re: wireless home phone

Thanks,I think it's working now.They did something on there end,and I reset it.

Retired Moderator RogersGabrielle
Retired Moderator
Posts: 271

Re: wireless home phone

@zulu5561,

 

Thank you for taking the time to update the Community!

 

Glad to hear the problem has been fixed.

 

Cheers!

 

@RogersGabrielle

I'm Here A Lot
Posts: 6

Re: wireless home phone

Powering off and resetting the modem don't fix the problem.  Any suggestions?

 

***Edited Labels*** 

Retired Moderator RogersHassam
Retired Moderator
Posts: 571

Re: wireless home phone

Hello @byc8333,

 

Welcome to the Community! 

 

Do you have a Wireless Home Phone service or Cable Home Phone? 

 

Thanks, 

RogersHassam 

I'm Here A Lot
Posts: 6

Re: wireless home phone

Hi Hassam:

 

I have a Wireless Home Phone service with Rogers.

 

Thanks,

byc8333

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