wireless home phone

[zulu5561]

some calls go to voice mail without the phone even ringing,is there a way to stop this.

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[RogersSannecia]

Hello @zulu5561

Thank you for your post and welcome to the Forums !

What Rogers Wireless Home Phone device model are you using ?

RogersSannecia

[zulu5561]

zte model wf720

[RogersSannecia]

@zulu5561

I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

Thanks!

RogersSannecia

[Gdkitty]

Beyond any back end stuff that Sannecia can look at for you.

My first guess might be SIGNAL?  That if the signal is weak at that point.. it wont ring and just go to VM (like if your cell phone is out of range)

Not sure on that model if there is a way to see what the signal strength is.

[zulu5561]

Thanks,I think it's working now.They did something on there end,and I reset it.

[RogersGabrielle]

@zulu5561,

Thank you for taking the time to update the Community!

Glad to hear the problem has been fixed.

Cheers!

@RogersGabrielle

[byc8333]

Powering off and resetting the modem don't fix the problem.  Any suggestions?

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[RogersHassam]

Hello @byc8333,

Welcome to the Community! 

Do you have a Wireless Home Phone service or Cable Home Phone? 

Thanks, 

RogersHassam 

[byc8333]

Hi Hassam:

I have a Wireless Home Phone service with Rogers.

Thanks,

byc8333