i have a dial tone but only get busy signal when i try to dial any number at all

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I've Been Around
Posts: 1

i have a dial tone but only get busy signal when i try to dial any number at all

i just got my rogers home phone and internet servises transferred when i moved house, after the technicians left, my internet works and my phone gets a dial tone but whenever i try to call anyone it goes directly to busy signal.....same if anyone tries callingme......  can anyone help?

i cant call rogers in order to get another technician out here and i cant for the life of me find an email adsress for rogers tech support or whatever

 

***edited labels***

 

 

Resident Expert
Resident Expert
Posts: 13,672

Re: i have a dial tone but only get busy signal when i try to dial any number at all

There is no email any more for them.

You can do the live chat via the website though.

No cell phone to call in?

Supprised te technician didn't test calling.


I've Been Here Awhile
Posts: 2

Re: i have a dial tone but only get busy signal when i try to dial any number at all

I am having the exact same thing. Got everything hooked up as a new customer and the tech said phone was working. I get a dial tone but can't call out or get calls in.  Busy signal on both ends. I can't call Rogers obviously and I have been waiting for a reply from Live Chat for over half an hour. That is not "live" chat.

 

Did you get any help to solve this?

Moderator
Moderator
Posts: 1,244

Re: i have a dial tone but only get busy signal when i try to dial any number at all

 

Hello, @PF52

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your concern in the Community. It's definitely strange to have the dial tone but can't make or receive calls. Is the issue still happening? For testing purpose, you can plug in the phone directly into the port labelled 1/2 at the back of the modem. 

 

Keep us posted so that we can suggest the next step in resolving the issue.

 

Cheers,

RogersMoin

I've Been Here Awhile
Posts: 2

Re: i have a dial tone but only get busy signal when i try to dial any number at all

The tech who installed evertything did have it plugged into 1/2 port already. I got someone from Live Chat who got me to check this. Suggested I try just using the wall jack till someone from further up the line got hold of me when hey got a ticket. That was 24  hours ago and nothing! I tried the wall jack and now the phone display says "check phone line" and no dial tone just a really fast busy signal sound before even dialing and I can't dial. It is plugged back into the original jack now. 

Moderator
Moderator
Posts: 1,244

Re: i have a dial tone but only get busy signal when i try to dial any number at all

 

Hello, @PF52

 

Thank you for your continued patience and confirming that the phone is plugged into the 1/2 port.  Based on your Live Chat conversation, it appears the issue could be related to provisioning.

 

Please try dialing out again, if the issue persists please send us a private message at @CommunityHelps so that we can further look into it for you. Our private messaging system is explained in this blog.

 

Thanks,

RogersMoin

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